How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
4906461
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

i cant send email from my macbook pro

Customer Question

i can't send email from my macbook pro
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Hi,

In case you are typing in Optional Info, please excuse my asking questions you may be answering.

What email are you referring to?

What email application do you use? Apple Mail? MS Entourage?

Who is your email service provider? The part after the @ symbol?

Let me know,
Mike
Customer: replied 5 years ago.
I use the email through my ISP on my macbook pro

My email service provider is mail.Customer.com
Expert:  Mike replied 5 years ago.
Hi,

Thanks for that.

How do you use email on your MacBook? Where are you putting those settings in?

Thats what I need. What application is that?

Mail? Entourage? Thunderbird?

Do you only use webmail like in Safari or Firefox?

Mike
Customer: replied 5 years ago.
I use the mail application on my mac. I don't use entourage or thunderbird

I don't get my email through safari.

I want to be able to use the mail application on my mac.
Expert:  Mike replied 5 years ago.
Ok.

That's where I thought you were.

Now, when you are in Mail, and go to Mail menu and choose Preferences. Click on Accounts tab and tell me what it says for your settings.

Don't type in any email addresses, they will get blocked.

Then click on Outgoing servers and then edit the one in there.

What are those settings for the SMTP server?

Let me know,
Mike
Customer: replied 5 years ago.
use default ports 25, 467, 587

authentication: password

my username:XXX@XXXXXX.XXX

my correct password
Expert:  Mike replied 5 years ago.
Ok,

One thing is wrong here.

I cannot find anything related to mail.Customer.com.

All I get is either a religious website or a instruction page for a mail server that looks like it is not running yet.

What is the part after the @ symbol in your email address? See the above post as to why you cannot enter a full address... the site blocks us from seeing it.

Let me know so I can go look for the proper settings for your servers.

Mike
Customer: replied 5 years ago.
www.Customer.com

the part after the @ symbol isCustomercom

I have no idea why the site would block you from seeing it. It is our church website: www.Customer.com

This website is setup with www.doteasy.com who is my ISP I think...it is who I pay monthly to host my website.
Expert:  Mike replied 5 years ago.
That's the one.. it's a hosted site.

I knew somehting was wrong here.

OK,
from the setup instructions, you need to use your ISP outgoing mail server, not mail.Customer.com.

So, who is the ISP, the folks who you pay your Internet access bill to? Like Comcast or Verizon?

I need that one now to complete the puzzle.

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Mike and 6 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
my ISP to who we pay our bill is SKT (Southern Kansas Telephone) company
Expert:  Mike replied 5 years ago.
Ok,

Got it.

Here is the smtp/outgoing email server you need to use for your email to send:
smtp.sktc.net

You will need your email address for the username in the OUTGOING server edit window only, not in the incoming server section.

So, you make sure it is smtp.sktc.net for the server name
Make sure 'Server requires authentication' is set and enter your sktc email address and password XXXXX there only.

Save that window and then test sending an email. That should be it. Your Web Host does not provide sendmail capabilities so this is the solution they recommend.
graphic

Here is the Web Host instructions site
Here is an Outlook Express setup instruction page at SKT. The settings are the same, just where to put them may have different names.

Let me know how it goes.
Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified