How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4753
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

My clamshell ibook wont boot up - the apple comes on the screen

Customer Question

My clamshell ibook won't boot up - the apple comes on the screen and just spins and spins
Submitted: 4 years ago.
Category: Mac
Expert:  Daniel replied 4 years ago.
Hello my name is Dan.
Can you tell me a little more about what is happening?
What Mac OS X version?
What happened just before this happened?
Did you do any updates recently?
What model ClamShell is it?
Customer: replied 4 years ago.

i was trying to do a mac tune up

it had been working fine until then

it is a tangerine ibook -I'm not sure what version of Mac OS X -10.3 maybe?

 

Expert:  Daniel replied 4 years ago.
OK ten here is what you do.

Original "flavored" iBook and iBook (FireWire) computers

  1. If the computer is on, turn it off.
  2. Disconnect the AC power adapter.
  3. Remove the battery.
  4. Press and release the reset button (shown below) located above the Power button at the base of the display. Use a small, blunt instrument such as a paper clip to press the button.
  5. Wait 5 seconds.
  6. Reconnect the AC power adapter.
  7. Put the battery back in the computer.
  8. Press the Power button to restart the iBook computer.

HT1431_1.gif

Original "flavored" iBook and iBook (FireWire) reset button

Try that and let me know.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4753
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 2 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
I had to go to work. so I will try this when I get home - thanks
Expert:  Daniel replied 4 years ago.
OK, keep me posted.
Customer: replied 4 years ago.
no this did not work. it just keeps spinningCry
Expert:  Daniel replied 4 years ago.
OK, the next thing to do is while the machine is on insert the install disk #1, restart and hold down the 'C' key as soon as the screen goes black. Do not let go until the select language screen appears. Then click continue to get to the installer. Ignore the install window and in the menu bar is Utilities, from that drop down menu choose Disk Utility.
I want you to repair the hard drive first then repair the permissions as illustrated in the picture.

graphic

This is a screen shot of what mine looks like. Yours will have the same look with different names. The repair disk is above the sideways barber pole.
Do that and let me know.
Customer: replied 4 years ago.
I don't have an install disk - that's the problem..
Expert:  Daniel replied 4 years ago.
Without a disk I can do no more. I suggest an Apple store. They can fix you up quick.
If you can find install CDs not DVDs then we can continue but at this point I am dead in the water.
Sorry.
Customer: replied 4 years ago.
where would I find install disks?
Expert:  Daniel replied 4 years ago.
If there is a Mac user group in your area (look in the phone book or google it), ask the people at the Apple store, look on eBay, you need 10.2 to 10.4.11. Tiger 10.4.x is best but since you don't have a DVD in that machine you have to have CDs or an external DVD firewire drive.
Let me know how you fare.
Customer: replied 4 years ago.
thanks so much
Expert:  Daniel replied 4 years ago.
You are welcome. Sorry I could not solve the problem.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified