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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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have new mac book pro and managed to foul up automatic software

Customer Question

have new mac book pro and managed to foul up automatic software down load.

the icon now has an 'applications' icon superimposed on it.

tried to rectify and asked for a password XXXXX the geek squad genius told us we would never ned.

76 years old and dead in the water.

best buy kid who sold it to us told us (in a nice way) to swing for it.

it is my fault, and any assist will be appreciated.


joe r las cruces
Submitted: 7 years ago.
Category: Mac
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you
What version of Mac OS X are you using ? (Click on the Apple icon and select "About This Mac")

Do you have the Mac OS X installation disks that came with your Mac ?

To make sure, Do you rememeber the Password ?
Customer: replied 7 years ago.
processor versiom 10.5.8

cannot find disks. will call geek squad

pasword is my problem.

was told would not need it.

all my responsibility
Expert:  Ashik replied 7 years ago.
Mac OS X version is 10.5.8 not Processor version...

You must need the password XXXXX updating softwares, installing softwares etc. If you don't remember the password XXXXX we can reset it.

Is there anyway to get a Mac OS X installation disks ?