How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6701
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

cant remember password on iphone & it is now locked. what

Resolved Question:

can't remember password XXXXX iphone & it is now locked. what to do??
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi I am Ashik. I think i can help you
------------------------------------------------------------------------------------------------------------------
Do you have iTunes installed on your computer ?
Customer: replied 5 years ago.
yes
Expert:  Ashik replied 5 years ago.
Hi,
Since it is locked and if you don't know the password, you must restore it. Once the restoration is completed, you can re-sync it.

Connect your iPhone and open Itunes. Press the restore button under Summary Tab. This should restore your iPhone and you can use it again (you may need to resync it). If it didn't worked then you need to restore your iPhone's Firmware through DFU Mode(Device Firmware Update)

  • Turn off your iPhone.
  • Hold down the power and home button.
  • When you see the Apple logo, release the power button but continue holding the home button down.
  • Open iTunes and wait for it to tell you that its in restore mode. (or recovery mode)
  • Then restore your iPhone by clicking Restore button under Summary Tab

The restoration process may take time and need Internet Connection to download the firmware. The firmware may be approximately have 230 MB (May be your iPhone will automatically updated into iPhone OS 3.0). After restoration completed resync it. iTunes will automaically asks you to use your iPhone as a new phone or restore from backup. So choose "Restore from backup" and it will automatically restore your contents.


Best Regards,
Ashik
-----------------------------------------------------------------------------------------------------------------
...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Customer: replied 5 years ago.
I have tried to connect the iphone to my pc, but it isn't being seen by itunes. the phone has the apple logo on the screen but won't go any farther??
Expert:  Ashik replied 5 years ago.
Ok..then you can enter the phone into DFU Mode and then restore it.

  • Turn off your iPhone. You can turn off it by holding the power button. (Make sure it is turned off)
  • Connect your phone into your computer.
  • Now Hold down the power and home button at the same time.
  • When you see the Apple logo, release the power button but continue holding the home button down.
  • Open iTunes and wait for it to tell you that its in restore mode. (or recovery mode)
  • Then restore your iPhone by clicking Restore button under Summary Tab

Best Regards,
Ashik
-----------------------------------------------------------------------------------------------------------------
...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Customer: replied 5 years ago.
when I push the power button it doesn't turn off. sometimes the apple log dissapears for a half second then comes back
Expert:  Ashik replied 5 years ago.
First leave the phone for 5 minutes...then hold down the power key. Once the apple icon dissappears, immediately release the power key. It should turn off.

You have to be very patient ! (Keep trying till it turn off)

(only click Accept after it worked)
Customer: replied 5 years ago.
i haven't tried hold the button until the apple goes away. i have held it for several seconds & nothing happens. approx how long do i need to hold the power button down?
Expert:  Ashik replied 5 years ago.
You have to hold down the power button until it automatically turns off.

(only click Accept after it worked)
Customer: replied 5 years ago.
ok, held it until the apple icon dissapeared & then released. it immediately came back
Expert:  Ashik replied 5 years ago.
Hi,
Keep trying until it turns off...

Or hold downboth the home button and power button, when the apple icon appears relase the power key but keep holding down the home button. Keep trying till you get the iPhone's screen like the image below.

graphic
Customer: replied 5 years ago.
I held down the power & home until the apple logo disappeared then released the power button & held the home until the above image appeared. now what?
Expert:  Ashik replied 5 years ago.
To make sure, does the same image appeared on your iPhone ?
Expert:  Ashik replied 5 years ago.
If so, then open iTunes and connect your iPhone. Wait for it to tell you that your iPhone is in restore mode. (or recovery mode). Then restore your iPhone by clicking Restore button under Summary Tab.
graphic
(only click Accept after it worked)


Customer: replied 5 years ago.
I finally got it back working but now it's locked to ATT - again??? do you have any way to unlock it for use with other companies. it is not a 3g, but an older 8G version
Expert:  Ashik replied 5 years ago.
Hi,
There is a free utiltiy called Redsn0w. It will easily help you to unlock in 4 easy steps. (You may also need to Jailbreak it to unlock it).

Download Redsn0w from here
Download iPhone's Firmwire 3.0 from here

Now follow these steps..
Connect your iPhone and open Itunes and then you need to need to restore your iPhone's Firmware through DFU Mode(Device Firmware Update)
  • Turn off your iPhone.
  • Hold down the power and home button.
  • When you see the Apple logo, release the power button but continue holding the home button down.
  • Open iTunes and wait for it to tell you that its in restore mode. (or recovery mode)
  • Then press and hold Shift key on keyboard and click on the Restore button on iTunes which is under Summary Tab.
  • iTunes will ask you to select the firmware..so choose the Firmware 3.0 that you downloaded earlier and click restore. This should restore your iPhone.
  • Once the restore is completed you'll get same error about activating it.
  • Now open Redsn0w and follow the onscreen instructions.
  • Jailbreaking will take 10-30 minutes...
  • Once the jailbreak is completed re-sync it from iTunes and don't update your iPhone using iTunes.
  • Fore more info, Click Here
  • Now unlock it !

Unlock iPhone 3.0

1. Once your iPhone is jailbroken, open Cydia.

2. Add repo666.ultrasn0w.com to your sources

3. Install ultrasn0w, and reboot!

4. Now your iPhone should be unlocked.

 

 

Best Regards,
Ashik
--------------------------------------------------------------------------------------------------------
...If i solved your problem, please kindly click ACCEPT. If not, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6701
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions