How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
4906461
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My HP Photosmart C4680 refuses to print. It says the printer

Customer Question

My HP Photosmart C4680 refuses to print. It says the printer is currently off-line. I've unplugged everything, and then plugged it in again. What more can I do??
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.
Hi,

What version of Mac OS X are you using?

Let me know,
Mike
Customer: replied 7 years ago.
I have a Mac OS X 10.5.8 (9L31a)

Colleen
Expert:  Mike replied 7 years ago.
Hi,

Sorry for the delay... therapy for my knee.

Ok, Click on the Apple Menu and choose System Preferences

Click on Print & Fax.

In the list right-click (or control key - click) in the space below the printer names on the left.

In the menu that pops-up, choose Reset Printing System.
graphic

When it finishes, add your printer back into that window by clicking the plus+ sign.

Close up the windows and try to print.

Let me know,
Mike
Customer: replied 7 years ago.
I followed your instructions, but was not allowed to type in a printer name. I told the program to accept the last printer used -- but that didn't work either.

Still no printing.

Colleen
Expert:  Mike replied 7 years ago.
Hi,

Type in a Printer name? Where?

To add it back in, stay in the Print & Fax window in System Preferences and then click on the Plus+ sign at the bottom.

Then follow along while it installs the printer again.

Make sure it is on and connected before clicking the Plus+ sign.

Mike
Mike and other Mac Specialists are ready to help you
Customer: replied 7 years ago.
I tried again.

What I get when I click the + is a screen with a top line 'default, fax, ip, windows, bluetooth, appletalk, more printers' Under that is an area asking for 'printer name' and 'kind' which will not allow me to type in it. Under that is an area which asks for 'name', under that 'location', under that 'print using', none of which will allow me to type in them.

Still no printing.

Colleen
Expert:  Mike replied 7 years ago.
Ok,

How is this printer connected to the Mac?

USB or Wireless?

Or is it shared from another computer on the network?

Mike
Customer: replied 7 years ago.
If I weren't into nonviolence, I would slap myself. The connection is USB, and that, by God, was the answer. The cable looked as if it was correctly plugged into the printer, but evidently it was not entirely so. Thank you for your help.

Colleen
Expert:  Mike replied 7 years ago.
Ahhh... the old cable not quite in trick... Printers pull that one a lot.

Nasty beasties they are.Laughing

Glad you got it sorted out.

And Thanks for the Accept.

Mike

Related Mac Questions