My HP Photosmart C4680 refuses to print. It says the printer is currently off-line. I've unplugged everything, and then plugged it in again. What more can I do??
Computer OS: Mac OS XBrowser: Firefox
Aside from checking all the connections, and unplugging and then replugging in the printer, nothing -- I have NO IDEA what to do.
Hi,What version of Mac OS X are you using?Let me know,Mike
I have a Mac OS X 10.5.8 (9L31a)Colleen
Hi,Sorry for the delay... therapy for my knee.Ok, Click on the Apple Menu and choose System PreferencesClick on Print & Fax.In the list right-click (or control key - click) in the space below the printer names on the left.In the menu that pops-up, choose Reset Printing System.When it finishes, add your printer back into that window by clicking the plus+ sign.Close up the windows and try to print.Let me know,Mike
I followed your instructions, but was not allowed to type in a printer name. I told the program to accept the last printer used -- but that didn't work either.Still no printing.Colleen
Hi,Type in a Printer name? Where?To add it back in, stay in the Print & Fax window in System Preferences and then click on the Plus+ sign at the bottom.Then follow along while it installs the printer again.Make sure it is on and connected before clicking the Plus+ sign.Mike
Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
I tried again.What I get when I click the + is a screen with a top line 'default, fax, ip, windows, bluetooth, appletalk, more printers' Under that is an area asking for 'printer name' and 'kind' which will not allow me to type in it. Under that is an area which asks for 'name', under that 'location', under that 'print using', none of which will allow me to type in them. Still no printing.Colleen
Ok,How is this printer connected to the Mac?USB or Wireless? Or is it shared from another computer on the network?Mike
If I weren't into nonviolence, I would slap myself. The connection is USB, and that, by God, was the answer. The cable looked as if it was correctly plugged into the printer, but evidently it was not entirely so. Thank you for your help.Colleen
Ahhh... the old cable not quite in trick... Printers pull that one a lot.Nasty beasties they are.Glad you got it sorted out.And Thanks for the Accept.Mike