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Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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I-pod is dead - blank screen. How do I restore it

Resolved Question:

I-pod is 'dead' - blank screen. How do I restore it?
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.

What specific iPod is this?

What do you mean dead? No power? Turns on, but nothing works?

Let me know.

Customer: replied 7 years ago.

Hi Mark


Thanks for reply.Sorry for delay in replying - different time zones!

I-pod is Apple Nano 8GB. No power - tried it on docking station and car connection but nothing - have been to I-Tune site - first attempt tried to restart it but crashed site.Tried again but didnt recognise it and crashed again.


Hope you can help




Expert:  Mike replied 7 years ago.

Did you get anything on the screen at all? Light on in background but no text/display?

Have you tried to reset it?

Customer: replied 7 years ago.



No nothing on screen at all - just dead/blank

Tried to reset it on I-tunes but crashed



Expert:  Mike replied 7 years ago.
By iTunes you mean the Apple software? And it crashes it?

That is not good.

Do you have a magnifying glass by any chance? If so, or if your eyes are still good, unlike mine, look carefully at the pins where the dock connector is. Do any look lifted up or damaged?

Do they look dirty or colored, like greenish?

Also, try this to reset the unit without iTunes.

Let me know, Because if these fail, it may need to visit the Apple store to be spanked for being bad.

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