How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
4906461
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Safari often crashes- I have reset it several times, but

Customer Question

Safari often crashes- I have reset it several times, but want to upgrade what do I need?
Apple 20inch MAC OS X
Version 10.3.9 Panther
Safari 1.3.2 (2005)
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Hi,

Are you sure that the Mac is freezing only in Safari?

What exact Mac is this? iMac? PowerMac?

Let me know,
Mike
Customer: replied 5 years ago.
Yes, Safari is the only problem
I have a IMAC with flat screen- round base with components
Expert:  Mike replied 5 years ago.
Ok,

Because I find it very (very) unusual to hear the Mac freezes because of Safari.

Mac OS X actually prevents that from happening so I believe you have another issue.

What upgrade did you want to do?

Mac OS X? or a new Safari?

Mike
Customer: replied 5 years ago.
Yes, it is just Safari that causes the crashes
I would like to do what ever it takes to eleminite this problem
I was once told that I would have to upgrade MAC OSX from Panther in order to upgrade Safari?? Mary
Expert:  Mike replied 5 years ago.
Hi,

Yeah, that is probably true. You will need to go to Tiger/10.4.x so you can get a lot closer in Safari versions.

We can try one more thing that is different than just resetting Safari.

Make sure Safari is not running.
Go to your Home folder and open the Library folder in there.

Look for the Preferences folder in the Library.

Open that folder and then find the file named:
com.apple.Safari.plist
Also delete any other com.apple.safari. files that are there (may not be any others)

Open Safari and see what happens.

Let me know,
Mike
Customer: replied 5 years ago.
I Dont understand your instructions-what you mean by Home folder? Sorry - Mary
Expert:  Mike replied 5 years ago.
Sorry.

In the Finder, go to your Menu bar and choose Go.

Choose Home from that menu.

In the window that opens (your Home folder), follow the instructions from above.

I sometimes get a little techy. Sorry about that.

Mike
Customer: replied 5 years ago.
In finder- I found only   "side bar" no menu bar
In library I found only   safari- not the term you ask for
sorry for being so dense on this- I appreciate your patience Mary
Expert:  Mike replied 5 years ago.
Hey no problem.

At the top of your screen, there is the menu bar. It ahs the Apple, File, Edit,.... etc, and a Go menu.

Choose the Go menu and in there Choose Home.

Then look for the Library.

Now you can follow the above.

Mike
Customer: replied 5 years ago.
In library,there are 34 items - l   safari - I clicked on that and up came 5 items
bookmarks.plist
history.plist
form values
download plist
icons
Expert:  Mike replied 5 years ago.
Nope.

But your are SO close.

In that folder where you found Safari, look for a folder called Preferences.

Open that and look for the com.apple. file(s)

Leave the files in the folder alone that you found. Clsoe that and look again in that folder for Preferences folder.

Mike
Customer: replied 5 years ago.
I found it in the preferences folder only one , but could not delete it
"no defaut appliction specified to open com.apple.safari.plisst
Expert:  Mike replied 5 years ago.
No, You are trying to open it.

Just drag it to the Trash by clicking on it and holdng the mouse button down. Then while still holding button down, move mouse over to the Trash can, the file will come with the arrow, and drop it on top when the can changes to a dark color/gray.

You can also click once on it and then go to the File Menu and choose Move to Trash.

Then try Safari again.

Mike
Customer: replied 5 years ago.
I did as you suggested, then went back to Safari where I was before my e-mail to you, to continue my search for info. but the same thing happened, the little rainbow color wheel just continued to rotate, was unalbe to force quit, so had to use the button on the back to shut it down.
Was a good try tho and do appreciate your help and any further suggestions. Mary
Expert:  Mike replied 5 years ago.
Wait.

You had Safari open while you did the removal?

Now that you restarted and opened Safari again, is it still the same NOW?

Because that file, even in the trash, was still being used. Now that it is out of use, there is a new one. If this worked, Safari should be fine now.

Let me know.
Mike
Customer: replied 5 years ago.
No, I had Safari off, as you suggested- But still the same problem. Mary
Expert:  Mike replied 5 years ago.
Ok,

Then barring any issues that may be with the files in that first folder you found, which may be possible, I cannot think of anything else to try.

I really thought we could settle this with that plist.

Do you want to try it without that folder in there? Just remove it temporarily? We can put back Bookmarks if they are ok, or remove items one at a time until it stops freezing.

Mike
Customer: replied 5 years ago.
I am 85 years old and just about run out of steam, so will have to quit for awhile on this, maybe try again at a later date- I do appreciate your timand patience Thank You Mary
Expert:  Mike replied 5 years ago.
Thank you and I'll be here.

Mike
Customer: replied 5 years ago.
maybe just make a suggestion as to which programs I need to download   and how to do it. Mary
Expert:  Mike replied 5 years ago.
Well, to upgrade you will need a copy of mac OS X 10.4 / Tiger.

Then you will get updated from Apple automatically to the latest OS X (10.4.11) and the latest Safari that will work with that OS X version.

Since it replaces everything in the OS folders and the Safari will install new, it should fix the issue as well.

You can find Tiger at Amazon.com or some other online retailers. It can be pricey, so shop around before getting it.

Mike
Customer: replied 5 years ago.
I have checked around and find that Amazon seems to about the only one having his item
do you suggest the old version, upgrade, and new or used? Mary
Expert:  Mike replied 5 years ago.
Hi, used is fine as long as it is a retail disk.

You should also chek and make sure your Mac has a DVD drive. Either a Combo drive or a SupreDrive. It needs either one to be able to read the disk.

The version can be old or newer. We will update to the latest using Apple software update and get the latest... 10.4.11

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Mike and 3 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Do I need to uninstall my OSX PANTHER when I install the OSX TIGER
Expert:  Mike replied 5 years ago.
No,

You will not uninstall anything.

It will upgrade you but ask to import the user into the new version.

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified