How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

Ive tried everything to get administrator access on my Macbook

Resolved Question:

I've tried everything to get administrator access on my Macbook -- EVERYTHING. I can't download or change files! Please help. XXX@XXXXXX.XXX
Submitted: 5 years ago.
Category: Mac
Expert:  MacTechTrainer replied 5 years ago.
Hello, and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

--------------------------------------------------------------------------------
I noticed you have tried these steps already in an attempt
to resolve this issue:
1. keychain
2. new user account
3. typing in all that "root" stuff
4. re-installing from disk


However, I did not see any reference that you tried to reset your Administrator
password XXXXX your Mac OS Install disc. If this is the case,
then:

Here are some steps you can try to resolve the issue,
In order to reset your password XXXXX any Mac OS X platform
all you need to do is:


BOOT TO TIGER/LEOPARD DISK-
• Place your installation Disk (Tiger or Leopard I presume) into your drive and
allow it to load.
• Restart your Mac
• As soon as you hear the Apple Chime, press the "C" key on your keyboard
and hold it.
• You will see a White Screen, Grey Apple first, do not release the C key until you
see a Spinning gear.
• Once you see that Spinning gear, release your C key and allow the disc to
continue loading

- RESETTING ADMINISTRATOR PASSWORD-
(Works for both Mac OS X 10.4 (Tiger) and Mac OS X 10.5 (Leopard))

• When the booting to the Mac OS X disc is completed, you will now be in the
Installer environment
• Enter to next page, look up on upper left corner you should see "Installer" near
the Apple menu.
• Two spaces over you should see Utilities. Click Utilities>Reset Password.

• Select your user name from the drop down list and reset your password.
• When you are done, simply exit the Reset Password XXXXX Installer and reboot.

• At the Login window, enter your new password XXXXX you should be back into your home profile.

If you have any more questions, regarding your technical issue, please feel free to reply to this post as I am always ready to assist. Thank you!

Regards,

-TD
Customer: replied 5 years ago.
I've tried that a dozen times. The message says I can't change a password XXXXX do anything else without an administrator name and password. Catch-22! The machine won't really let me log out of my 'standard' user account -- it logs me in automatically when I start up. I'm totally frustrated.
Expert:  MacTechTrainer replied 5 years ago.
Thanks for your reply. I am sorry for the long delay, I am returning from a family vacation.

Considering the standard Password XXXXX process is not yielding anything
I have another process using a similar procedure to help correct this issue.
I know you mentioned in your initial question point# XXXXX - "3. typing in all that "root" stuff " however, I would like you to give this procedure a try just once more and let me know what happens.

--------------------------------------------------------------------------------

ACTIVATING ROOT USER PASSWORD (for troubleshooting processes only)

• Insert your Mac OS X 10.5 Install disc
• Reboot your Mac
• As the Mac reboots, hold the C Key
• Once you see a white screen, with a grey screen and eventually a spinning gear, r release the C key and allow the Mac to boot into the Installer environment.

From the Installer menu bar select Utilities
• From the Utilities menu, choose Reset Password once again
(do not choose Firmware Password XXXXX).

• Follow the onscreen instructions to reset the root password (the root account is not the same as your account).

• Select the name of the drive that Mac OS X is installed on, select the user named "System Administrator (root)" from the pop-up menu, type the password XXXXX the first field, re-enter the password XXXXX the second field, then click the Save button.

• Restart from your Mac OS X Leopard volume.
• When the main login window appears, select "Other..." and log in as the root user
using the password XXXXX was created above.

( Note: If Mac OS X automatically logs in, choose Log Out (user name) from the Apple menu to get to the login window.)

• Go to Accounts preferences and check (enable) "Allow user to administer this computer" for the affected user account.

•Also see if you can reset the password XXXXX that affected user account as well.

• From the Apple menu, choose Log Out root....
• Log in as the user account that had this issue. (Your account should now have administrator access.)

-TO DISABLE ROOT USER
• Use Directory Utility to disable the root user via Directory Utility's Edit menu. You may need to click the lock icon first).
• From Finder Menu, select Go>Utilities >Directory Utility


• Now from the Directory Utility menu bar, select Edit >Disable Root User from the drop down menu.
- This will disable root user and you will now resume using your normal Administrator accounts.

Let's hope this procedure will be the fix you need for resolving this issue. Thanks for your patience, keep me posted!

Regards,

-TD
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified