How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
15556539
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

I have never been able to get my HP all-in-one scanner to work

Customer Question

I have never been able to get my HP all-in-one scanner to work with my computer. It prints and copies just fine, but the scanning function will not scan into my computer. I get an error message on the scanner's LCD saying "USB not connected." My computer is a macbook pro running leopard OS. Is there anything I can do?
Submitted: 5 years ago.
Category: Mac
Expert:  MacTechTrainer replied 5 years ago.
Hello, and thank you for asking your question,
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.


--------------------------------------------------------------------------------
Could you provide me with the following information, so I can better assist you with your technical question:
• What specific version of Mac OS X Leopard are you using on your Mac?
(i.e. "Mac OS X 10.5.6 or Mac OS X 10.4.11, etc" -)
( If not sure how to check version of Mac OSX system- Click on Apple icon (Apple Menu) on upper left corner of screen- from the menu select "About this Mac" - you will see your version in the popup window)

• What brand and model of printer are you using?

• Did you reinstall the drivers from the CD that came with your printer or from that printer manufacturer's website?

• Finally, have you checked to make sure the USB connection of your printer, is firmly seated in the USB port, or try each USB port on your Mac ?

Your answers to the questions I have submitted, will allow me to work with more detailed information, in order to effectively answer your question.

Thanks, XXXXX XXXXX be looking forward to your reply. Thank you!

Regards,

-TD
Customer: replied 5 years ago.
I'm running the leopard OS 10.5
My printer is an HP C4280,
i have not yet reinstalled the drivers, but since the printer works fine, just not the scanner, that didn't seem to be the problem. but i will try that.
Yes i have checked that the USB is firmly secured, and tried it with all 3 ports on my computer.
I've also looked at other tech blogs and this doesn't seem to be an unusual problem with this particular piece of equipment and mac OS. But none of those offered solutions, just lots of people complaining, which is why I'm trying here.
Thanks for your help!
Expert:  MacTechTrainer replied 5 years ago.
HelloCustomerand thanks for your detailed update.

I have a few links here I would like you to run, in order to address the issue with your scanner. The HP Drivers Update v1.1 is an update Apple developed for HP Printers on Leopard systems.

If you have already update your printer/scanner (Photosmart Studio) software dated 02/2008, then disregard that download and install link.


HP Drivers Update v1.1 (From Apple for Mac OS X 10.5.3 Leopard and up)

HP Photosmart C4280 drivers (for Mac OS 10.5.x and includes update of Photosmart Studio imaging software)

Once you have fully downloaded and installed these drivers, before attempting to access you printer and to test the scanner feature, repair all permissions on your Mac OS X 10.5 Leopard volume first by running Disk Utility, per the procedure below.

-RUN DISK UTILITY FIRST-

Go to Finder Menu bar
• Click Go > Utilities > Disk Utility and open up Disk Utility app.
• Click on Macintosh HD volume (or on the name you have changed
this volume to.)
• Select "Repair Disk Permissions"
**Let Disk Utilities run this repair permissions until completion
(This is not often a necessary step, but in the many of the hands-on software and Mac OS X troubleshooting I have done on Macs, I almost always run it just because it does repair alot of the permissions on files which can sometimes affect how certain applications, files and folders work. It also improves your Mac's performance a bit too:)

Once Disk Utility has completed the permissions repair, please close the application (unless you see red text at the completion summary of Disk Utility- then reply back to me asap), and then attempt to use your HP's scanner function and let me know if there is any difference in its operation and performance.

I will be awaiting for your reply. Thanks for your patience!

-TD
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 3 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Sorry it took me so long to get back to this. Finally today, after installing the new drivers and updates, and repairing the disk remissions, the scanner still did the same thing. BUT then i opened the HP photosmart software to see what that would do, clicked the scan icon on the computer, and then the scanning process worked. Apparently it has to be computer initiated? I can't just click the scan button on the device itself, or i get the error message. I'm ok with that, at least its working. So thank you very much. Now should I uninstall the old drivers or something?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions