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Ask Bob Cook Your Own Question

Bob Cook
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience:  I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
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Hi I am trying to receive email messages and I keep getting

Resolved Question:

Hi: I am trying to receive email messages and I keep getting that "enter your password" box. I enter the password XXXXX then the "enter your password" box pops up again. This just started yesterday.
Submitted: 7 years ago.
Category: Mac
Expert:  Bob Cook replied 7 years ago.
As far as your Mac is concerned, you are not providing the right password. Remember that upper and lower case makes a difference so make sure your cap locks key is not on.

You may need to contact your email provider and get them to reset the password XXXXX you still can't get in.

Bob Cook and 3 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
Thank you, Bob. I will try that.