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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9784
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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In MS Word every time I open a new or existing file I get a

Customer Question

In MS Word every time I open a new or existing file I get a notification:
"The custom dictionary "Custom Dictionary" is not available.
Both Mac OS X and MS have the latest updates installed.
I tried every thing possible in MS preferences:
Deleted, renamed, changed languages, looked in officeformac etc etc
Nothing seems to work, the irritating sign shows up ... over and over again.
The content of the custom dictionary remains intact.

Any ideas? thnx
Submitted: 7 years ago.
Category: Mac
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you
So you already tried to delete the preferences, but i think you didn't delete the normal template. So we can delete the preferences and also delete the templates.

(Warninig : Deleting preference may destroy your settings, shortcuts etc. So do it at your own risk. Make Backup before trashing )

Delete these files (Make backup before trashing)




~/User/Library/Preferences/Microsoft/Office2004 or 2008 (the whole folder!)

If you can find any preference relating to office or word then trash...

Delete the Templates (Make backup before trashing)

~/Users/username /Library/Application Support/Microsoft/Office/User Templates/

Drag this file into desktop - "Normal.dotm"

Let Me know how it goes before Accepting. Only ACCEPT if it worked.
If my answer helped you to solve your problem, please click ACCEPT. Bonus and Positive Feedback are greatly appreciated.

Customer: replied 7 years ago.
Dear Ashik,

sorry to let you know that the problem persists in spite of all efforts.
By the way: I'm thinking more of an application problem since my desktop Imac has exactly the same problem.

Also the problem was mentioned at a OfficeforMac forum. But there also no usable suggestions showed up while more people recognized the problem.

Any more suggestions?

thx for trying

Expert:  Ashik replied 7 years ago.
Thanks for your patience... Actually it is a bug and you need to wait for the latest patch or update from Microsoft, but you can try this:

You can try to delete the Custom Dictionary and create new one :

Open Microsoft Word and goto Word (menu) > Preferences > Spelling and
Grammar > Dictionaries

Please let me know how it goes before Accepting. Only Accept the answer if it worked.
Customer: replied 7 years ago.
Sorry to hear that.
Thought so since I read the forums on this subject.
Deleting the dictionary is no help either: done this several times.

Sorry that this didn't work out.
Thanks for trying anyway.

Expert:  Ashik replied 7 years ago.
So all you can do is to wait for the update, because its a bug with microsoft and they need to find the fix. Please don't click ACCEPT because i couldn't solve your problem.
Expert:  Ashik replied 7 years ago.
I know problem is still unresolved, however you can try this and i hope it will help you.

  • Create a New User Account with Administrator Privilages from System Preferences > Accounts. Now restart your computer and login with the new account. Then open word and see if the problem solved or not.

Only Click ACCEPT if i solved your problem. Please Let me know how it goes before Accepting.
Customer: replied 7 years ago.
Dear Ahik,

Nice try!
But unfortunately no success.
It must be a systemic bug since it exists on both laptop and desktop and a new account gives the same problem.
Interestingly it works like this:
When I do spell checking of a new document and add all words not being recognized by the spellchecker only after approximately 6 or 7 words the notification of the absent custom dictionary comes up.

Guess I have to wait for an new version of MS Word, altough this problem exist for me quite a while.

Thanks anyway

Customer: replied 7 years ago.
On second thoughts:
how can I forward our conversation to the MS helpdesk?

Expert:  Ashik replied 7 years ago.
There is no option to forward from here, but you can copy the whole conversation and paste in to text edit. Then you can send the text edit to the MS Help desk

If you are happy with my answer, please click ACCEPT. So that i will get paid for my efforts. My requset is, please don't leave any Negative Feedbacks. I hope you will give me a Positive Feedback for helping you. If you are not happy, just leave it.

Please reply as soon as possible !!

Best Regards,
Customer: replied 7 years ago.
I certainly would like to commend you on your effort to help me out.
Unfortunately there is no solution to my problem so far.

Therefor Cheers!

Expert:  Ashik replied 7 years ago.
Okay..hope it will fixed soon.

Bye for now !

Best Regards,