How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bob Cook Your Own Question

Bob Cook
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience:  I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
Type Your Mac Question Here...
Bob Cook is online now
A new question is answered every 9 seconds

I cannot hear audio when using video chat on my Mac Air. I

This answer was rated:

I cannot hear audio when using video chat on my Mac Air. I use ichat or Gmail chat.
I have seen this problem before when the headphone jack has a short in it. You can test my theory by plugging headphones in to see if the sound comes through the headphone jack.
The short makes your Mac think headphones are plugged in and the speakers are shut down to direct the sound through the headphones.
If you are still under warranty take it to an Apple dealer for warranty repair on the headphone jack.
If you are out of warranty you could use a tooth pick to CAREFULLY see if you can open the shorted headphone connection inside the jack in the computer.
Customer: replied 7 years ago.
Thanks very much Bob. I use my headphones daily and they work well. Could the headphone jack be shorted?

Would people be able to hear me if I were to plug a microphone into the headphone jack?
No the microphone jack is separate from the headphone jack, but using a headphone wil solve the hearing problem. Your built in mic should be fine for others to hear you.
Customer: replied 7 years ago.
Very helpful thanks. I will definitely accept.
I just want to make sure I understand - even though the headphone jack works, there may still be a short in it that I should have repaired, correct?
Yes the problem is when your headphones are out the Mac thinks the headphones are still there and shuts your speakers off. When the short is fixed the speakers will work again.
Bob Cook and other Mac Specialists are ready to help you