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Ask Bob Cook Your Own Question
Bob Cook
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience:  I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
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I try to set up an MP620 printer for an iMac. I ran the installation

Customer Question

I try to set up an MP620 printer for an iMac. I ran the installation procedure a couplr of times, have selected USB connection, but my computer cannot recognize or find the printer, bot even the printer driver is in the list of possible printers. What do I do wrong?
Submitted: 7 years ago.
Category: Mac
Expert:  Bob Cook replied 7 years ago.
You should first go to the printer's website to download the latest driver compatible with your operating system.
Then double click on the download to install it.

Plug your printer in, connect the USB cable and turn it on. It would be a good idea to run a self test to make sure your printer works.

Open PRINT & FAX in the System Preferences. Add a printer. Follow all the prompt in that install wizard.
Customer: replied 7 years ago.
This was the first time that I used just answer, and it turns out that just answer is not what I expected it to be. I was looking for an immediate feedback, especially since just answer told me that there were 27 experts on line. I hoped that somebody could give me the answer right away. It is not that the problem was unsolvable for me, I just needed the answer right away, and I wanted to save time. I spend the whole evening to solve the problem - time that I could have used otherwise. I tried many obvious things, among those what the expert has suggested. It turned out that a system reinstallation and a proper software update solved the problem. If the expert would have suggested that, then I can see that the answer would be worth some credit. But the answer was just among those abvious things that I tried first before I went through the trouble of system reinstallation and software update. The service is not what I was looking for, and I appologize for having you involved. At the same time, to avoid these misunderstandings, just answer could offer there service a little better, and not luring you into the expectation of an immediate answer by advertising that so many experts are online. The lesson that I have learned is that just answer is not for me, and I will not try this again. For me, the question is closed.
Expert:  Bob Cook replied 7 years ago.
Sorry for the slow answer. Thanks for trying our service.

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