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Ask Bob Cook Your Own Question

Bob Cook
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience:  I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
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My daughter gave me her Mac, and it is asking for a password,

Customer Question

My daughter gave me her Mac, and it is asking for a password, but, none that she gave me work. How do I get on and change it?
Submitted: 7 years ago.
Category: Mac
Expert:  Bob Cook replied 7 years ago.
Passwords are case sensitive so make sure you use upper and lower case letters in the right places.
You can boot from the system CD that came with your computer and change the master password XXXXX the Utilities menu on that CD.
Customer: replied 7 years ago.
It took a long time to get an answer, and I found the answer somewhere else for free. I do not like that you are keeping my money, and think you should take that off of my account.
Expert:  Bob Cook replied 7 years ago.
Sorry for the delay. I'll request your refund.