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Shawn
Shawn, Computer Engineer
Category: Mac
Satisfied Customers: 275
Experience:  15 years of Mac software and hardware troubleshooting experience, 10 years of programming experience
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When turn on Mac Book computer, the screen comes up grey, and

Resolved Question:

When turn on Mac Book computer, the screen comes up grey, and nothing else appears.
Submitted: 7 years ago.
Category: Mac
Expert:  Shawn replied 7 years ago.
Hi Dan,

Oh no! I'll be glad to try and help get back up and running.

Let's start by shutting down your computer and trying to reset the PRAM. Instructions:

http://support.apple.com/kb/HT1379


If that doesn't fix it, then let's try booting in safe mode:

http://support.apple.com/kb/HT1455


If it boots into safe mode, then reboot again normal mode and see if it works.


Let me know how these things work for you and we can troubleshoot more.


Kind regards,

Shawn
Customer: replied 7 years ago.
Shawn,

Tried both methods twice, with no results. Any other suggestions?

Dan
Expert:  Shawn replied 7 years ago.
Dan,

Okay, if those fixes don't work then the next stop is to try a reinstall of the operating system, using the ARCHIVE AND INSTALL feature. You'll need your original install disk that came with your computer. This will preserve your files and most of your settings, while replacing the operating system with a fresh copy. Here are some instructions on how to do it:

http://support.apple.com/kb/HT1710


Let me know how this works for you. Kind regards,

Shawn
Customer: replied 7 years ago.
Shawn,

Since I am a student, time is of the essence right now. Would you recommend that I take this to an Apple Store to resolve this issue. I am concerned that in replacing the operating system, I will lose some of my files for my thesis, that weren't yet backed up on external hard drive.

Dan
Expert:  Shawn replied 7 years ago.
Dan,

Yikes - I totally understand, I'm working on my thesis now too. In that case, if you can spare the time and an Apple store is convenient then I would say yes, take it to them.


Do you have another Mac available to you? If so, we can try connecting the two together with a Firewire cable to transfer your thesis off just in case.


Shawn


Customer: replied 7 years ago.
Shawn,

The school has Apples in the computer lab. If it would work to transfer my information from my laptop to one of those apples, (and I do have a Firewire cable), what would be the process?

Dan
Expert:  Shawn replied 7 years ago.
Dan,

Here are some great instructions on how to use "Firewire Target Disk Mode":

http://support.apple.com/kb/HT1661


Basically, you want to put your laptop in the target disk mode while it's connected to another computer. It will hopefully show up on the desktop of the other computer as a hard drive, where you can copy things off of it.


I hope this helps! Let me know if you have any more questions. Kind regards,

Shawn
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