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Tom
Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 674
Experience:  8 years experience as a Mac administrator for a college
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cant install new itunes 8.1, get error-3001, also could not

Customer Question

can't install new itunes 8.1, get error-3001, also could not sync with my calendar in iphond
Submitted: 5 years ago.
Category: Mac
Expert:  Tom replied 5 years ago.
HelloCustomer

What version of Mac OS are you running?

Click Apple in the top left and Choose about this Mac. The version number is XXXXX
Customer: replied 5 years ago.
10.5.6 osx
Expert:  Tom replied 5 years ago.
Try repairing permissions:

Click on the picture of a face all the way on the left-hand side of your dock.
Click Go all the way at the Top and Choose Utilities
Open Disk Utility, located at /Applications/Utilities/Disk Utility
Select your startup disk on the left of the Disk Utility window
Select First Aid from the tabs
Click the "Repair Disk Permissions" button
Customer: replied 5 years ago.
not sure how long it takes, but after 15 min. i figure it wasen't going to work. any other suggestions
Expert:  Tom replied 5 years ago.
The repair permissions could take pretty long. I would let it run when you do not need it for about an hour.

How are you updating Itunes? via software update or through the apple website here.

http://www.apple.com/itunes/download/

Try downloading it from the link above
Customer: replied 5 years ago.
Let permissions run till it said it was done last night and still no luck. Tried both places for download. Will retry when I get home tonight, any further suggestions.
Expert:  Tom replied 5 years ago.
Try deleting the Itunes preference file

Click on the picture of a face all the way on the left-hand side of your dock.

This will bring up your home folder.   Go into a folder called Library and then another folder called Preferences.

Delete the file called com.apple.iTunes.plist

You can try this although it has to do with movie rentals see if it applies to you

http://support.apple.com/kb/TS1597
Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 674
Experience: 8 years experience as a Mac administrator for a college
Tom and 6 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
tried this, but no help. tried deleting genius and this seemed to work. thanks for your time

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