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Ask Mike Your Own Question

Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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cant send emails but can receive

This answer was rated:

cant send emails but can receive
What OS X version do you have?

What email client is this? Entourage? Mail? Other?

Let me know the above answers so we can get this squared away.

Customer: replied 7 years ago.
version 10.5.6


Let's start with your settings and see what needs to change to get this working.

First, what is the name of your email provider? Please tell me like this:
"email at"
Don't use the @ symbol.

Next we will look at the settings after I get the correct ones from your provider.

Customer: replied 7 years ago.
email at
Great. Found it.

Now, go to your Mail application and open it.
Then click on the Mail menu and choose Preferences.
In here, click on Accounts.

Now, tell me what it says in the section for Incoming Mail Server.

Then look below that and click on the pop-up list next to Outgoing Mail Server (SMTP) and tell me what it says in that window.

Oh yes, what state are you in?

Thats important as well.

Customer: replied 7 years ago.


sydney nsw australia
In your Outgoing Servers list, you need it to say

So, click on that pop-up list again and this time, choose Edit Servers.

In the upper section of the edit server window, click in the field that has the server listed there now, go to the bottom section of that window and change it to

Click OK and then close the Accounts window.
See if you can send mail now.

Click on this to go to the website Support page for configuring Apple Mail.

It is very helpful in case you need to do this again.

Anything else, let me know,
Customer: replied 7 years ago.
hi mike still doesnt work

Then you will need to check with PeopleTelecom support by phone and maybe there is an issue with the account or your password XXXXX XXXXX

There may also be other settings that are not listed on the web support page that I do not know about.

Sorry I could not be of further assistance as this is all I know or could find out.

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