How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6794
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

Why do I feel like my Mac has spyware on it My Mac seems to

Customer Question

Why do I feel like my Mac has spyware on it? My Mac seems to be slowing down and when I click on links to go to websites, it seems to stall and I sometimes have to click twice to get it to go through. I used to have these problems with my PC and I moved to Mac because I was told that Mac users don't experience those kinds of slow downs. Is there something I can do to improve this?
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi I am Ashik. I tihnk i can help you
--------------------------------------------------------------------------------------------------------------------
Actually Mac have only small amount of viruses or spywares than PC.
Do you know ? PC has more than 100000+++ viruses and spywares. Macs will not affect any virus or trojans if you regularly update your Softwares. Anyway we can try some easy methods to make your Mac faster...

First We need to check, if any programs are running on the background...

So you need to startup in SafeMode and Remove unwanted Startup items !

Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator

Then goto System Preferences>Accounts and click Login Items and uncheck or remove them all...
Then restart now (now you don't have restart in Safe Mode)

Let Me Know how it goes before Accepting....
-----------------------------------------------------------------------------------------------------

If you are happy with my answer, please click ACCEPT. Bonus and Positive Feedback are greatly appreciated.

Expert:  Ashik replied 5 years ago.
If the above answer didn't solved the problem, try this also :

Running Disk Utility

• Insert the Mac OS X Install/restore disc that came with your Mac, then restart the computer while holding the C key.
• When you see the Spinning gear, then release the C key
• You should see the language screen which will lead you into the Installer environment
• Once on the Installer screen, from the first window and from the Installer Menu bar, select Utilities.
• Now choose Disk Utility from the Utilities menu.
• Click the First Aid tab.
• Select the hard drive icon displaying your Macintosh HD
• Click Repair. Disk Utility checks and repairs the disk.
• Once completed, quit Disk Utility
• Click on Installer Menu and reboot to your Mac Desktop

Reset PRAM and NVRAM : Click Here

If everything failed then its better to do an Archive and Install of Mac OS, basically it means Reinstalling Mac OS. I think your OS files are corrupted and its recommended to reinstall Mac OS. Don't worry Archive and Install will not delete any of your files, settings, applications etc. Its just replace the OS files with new one.

Let me know the results before Accepting my answer....
Customer: replied 5 years ago.
Sorry, Ashik. That did not do anything. However, I think I may have found the culprit on my own. I have an external hard drive that Time Machine uses to backup my files. When it is on, the machine seems to move slower but when it is off, the Mac seems much faster and less active all the time. I think I'll test this for a while and see if that helps.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Ashik
Ashik
Computer Technician
5577 Satisfied Customers
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc