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Bob Cook
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience:  I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
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My HP C4480 Says my printer is off line. Ive unplugged, rebooted

Customer Question

My HP C4480 Says my printer is off line. I've unplugged, rebooted and to no avail. Please advise.
Submitted: 7 years ago.
Category: Mac
Expert:  Richard.1 replied 7 years ago.


HelloCustomer

 

My name isXXXXX to Justanswer.

 

I would like to help resolve the problem for you

 

 

Could you tell me what operating system your running please ? Xp, Vista, Mac o/s

 

Thanks

 

Richard.

Customer: replied 7 years ago.
mac os X,safari
Expert:  Richard.1 replied 7 years ago.

 

 

Hi,

 

I am sorry, I will have to opt out as I am not a Mac expert, sorry,

 

Hold tight,

 

A Mac expert will resolve the problem for you.

 

Please don't click accept at this point, thanks.

 

All the best

 

Regards

 

Richard.

Expert:  Bob Cook replied 7 years ago.
Remove the Printer from SYSTEM PREFERENCES - PRINT & FAX and then re-add it.

Open Print and Fax preference and click on your HP C4480 in the left column and click the - button on the bottom of the column. The click the + button and add it back in.
Bob Cook, Mac Genius
Category: Mac
Satisfied Customers: 618
Experience: I have sold Macintosh Computers since 1984. I started Sun Remarketing in 1983 and sold over 25,000.
Bob Cook and 3 other Mac Specialists are ready to help you

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