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sandypcnut1
sandypcnut1, Mac Tech
Category: Mac
Satisfied Customers: 150
Experience:  used and repaired macs
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my macbook shut down and will not start back up. It has a black

Customer Question

my macbook shut down and will not start back up. It has a black screen and says:
Submitted: 7 years ago.
Category: Mac
Expert:  sandypcnut1 replied 7 years ago.

what does the black screen say and do you have you operating system disk , what os mac is it

 

Sandy

Customer: replied 7 years ago.
It says norma-thompsons-computer:/ I have no name! I believe its OS X 10.4 and I can't find an operatng system disk.
Expert:  sandypcnut1 replied 7 years ago.

Hi

 

Let's start with something simple...hit your F2 function key 3 or 4 times and see if you get a screen

 

Sandy

Customer: replied 7 years ago.
that didn't do anything. The screen stayed the same
Expert:  sandypcnut1 replied 7 years ago.

The issue you are having can be a few issues, from simple to not

so let's try this next....

 

Disconnect the power, and pull the battery then turn the MB on (to drain any lingering power). Then reconnect power and try again.

Customer: replied 7 years ago.
that got me the grey screen with the apple and the circle of bars revolving.
Expert:  sandypcnut1 replied 7 years ago.

I feel you have a serious issue, you really do need that operating cd, I am going to opt out so that other MAC experts that may have more ideas can help you.

 


Sandy

Customer: replied 7 years ago.
thank you
Expert:  sandypcnut1 replied 7 years ago.
sure