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sandypcnut1
sandypcnut1, Mac Tech
Category: Mac
Satisfied Customers: 150
Experience:  used and repaired macs
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I just upgraded to mac os 10.5.6 and my harman/kardon soundsticks

Resolved Question:

I just upgraded to mac os 10.5.6 and my harman/kardon soundsticks no longer work. What do I need to do to fix the problem?
Submitted: 5 years ago.
Category: Mac
Expert:  sandypcnut1 replied 5 years ago.

Try this just to make sure nothing got reset to default

Go to system prefs/sound and switch from internal speakers to the soundsticks.

 

Let me know the outcome please

 

Sandy

Customer: replied 5 years ago.
Soundsticks are no longer anoption under output. The only listing is Internal Speakers.
Expert:  sandypcnut1 replied 5 years ago.

That is the issue then....do you have your soundstick drivers

 

 

Customer: replied 5 years ago.
Can't locate the drivers. Can I download what I need?
Expert:  sandypcnut1 replied 5 years ago.

make sure you have all the updates downloaded for your new version of MAC OS they might have the new drivers

 

I will look for the drivers ...what is the exact model of
Soundstick?

 

Sandy

Customer: replied 5 years ago.
16v 1.5a sn01113132610A JSUB4000011X REV 03B 6/18/00
Expert:  sandypcnut1 replied 5 years ago.
the easy way to fix this is to remove the update
Customer: replied 5 years ago.
That might be the easy way but I like the new features. If there is a driver out there that would be preferred.
Expert:  sandypcnut1 replied 5 years ago.
let me look
Customer: replied 5 years ago.
Thank you so much!
Expert:  sandypcnut1 replied 5 years ago.

http://support.apple.com/kb/HT1338

 

go to the site above this will show you the path to update all the software you have on your mac. There are no updates for the sticks...the way to update on a mac is with the mac updates.

 

Let me know what happens

 

Sandy

if you are happy with my help click ACCEPT

Customer: replied 5 years ago.
My system was and is updated.
Expert:  sandypcnut1 replied 5 years ago.

http://www.howtodrivers.com/model11689.html

 

try this site for your drivers, but I am not sure this will fix your issue

Customer: replied 5 years ago.
I just found a site that said that the drivers are loaded on the system when the soundsticks are attached and turned on. So, I unplugged the sticks and removed the usb connection and then reversed the process.   The option for soundsticks then appeared in the sound output preference. I selected it and, tahdah, they now work.

Thanks for your help. Your questions helped me rethink my process.
Expert:  sandypcnut1 replied 5 years ago.

you are welcome, please accept so that I may be paid for my time and troubleshooting efforts.

 

Thanks, Sandy

sandypcnut1, Mac Tech
Category: Mac
Satisfied Customers: 150
Experience: used and repaired macs
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