How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6752
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I tried to delete .DS Store from my iMac Intel G5 (Tiger) with

Customer Question

I tried to delete .DS Store from my iMac Intel G5 (Tiger) with the Onyx cleaning program but when I hit the Restart button something went wrong and there appeared several blinking icons (apple's logo; slashed circle; question mark) that will not quit. I tried inserting the Tiger disk to reboot the machine but nothing happened and the disk is still in the slot. How now?
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hai I am Ashik. I think i can help you
-----------------------------------------------------------------------------------------------------------------
Looks like your Mac OS confused with the Startup Disk or May be the cleaninig software deleted important files/startup files of your Mac OS. First we can try to repair the disk. Insert the Mac OS Disks and press an hold C. Hold the button down until you see an spinning wheel. Follow the on-screen instructions (Remember you are not here to Install Mac OS). From the utility menu click " Disk Utility " and from the window click the button " Repair Disk " and "Repair Persmission". Then reboot your Mac.

If the above solution not solved your Problem then you need to Re-Install Mac OS.
Reboot your Mac and hold down the C button. Follow the on-screen instructions. (Warninig : You will see a option to do a clean installation, don't do it. If so, all your data will be deleted ")
----------------------------------------------------------------------------------------------------------------
If this answer helped you then please click ACCEPT, So that i will get paid for helping you and please leave a Positive Feedback. A Bonus is also appreciated. If it does not solved your problem Please Dont Click ACCEPT and Reply Back
Customer: replied 5 years ago.
As mentioned, I inserted the Tiger disk hoping rebooting might solve the problem. When I tried to start the computer (while holding down the C key) nothing happened. I tried the same procedure in several different ways without success. The disk is still in the slot and I cannot eject it. Meanwhile, the blinking icons continue uninterrupted by anything I do. The only way to stop it is to shut the machine down.
Expert:  Ashik replied 5 years ago.
Are you sure that you are inserted the correct Mac OS installation disk.
Lets eject the disk.... Turn your computer on and immediately press and hold the eject button on your keyboard. After some time, the disk will be ejected.
Or you can also press the left mouse button to eject the disk. Press and hold the left mouse button immediately after the power on.
Expert:  Ashik replied 5 years ago.
did the disk ejected ???
Customer: replied 5 years ago.
Yes, the Tiger disk was ejected and I inserted the Mac OS Install disk, started up the computer while holding the C key down and nothing changed. The blinking icons reappeared and continued blinking.
Expert:  Ashik replied 5 years ago.
Insert the Mac OS Restore Disk/Install Disk and hold down the Option Key and you can see two starup disks. One is your Hard Drive and another one is the CD drive. First select the Harddrive (may be named Homedisk/Macintosh HD) and press return
If it still not starts, then restart again and hold down the Option key again and now select CD drive. Please let me know if it works.....
Customer: replied 5 years ago.
Only the Hard Drive image appears and when I select it and press Return the blinking icons resume. But things are looking up and your help is certainly appreciated and worth more to me than the initial amount selected.
Expert:  Ashik replied 5 years ago.
That means your CD drive is not detecting the disk inserted on it....

Lets try resetting NVRAM and PRAM...Click Here
After resetting NVRAM and PRAM follow my above steps
Expert:  Ashik replied 5 years ago.
OK, Here are some other steps to do,

Zap PRAM
Cmd-Opt-P-R - Hold these keys down until you have heard the mac chime two or three times.

Boot into Singe-User Mode
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) + s keys
4. You will see a command screen.
5. At the command-line prompt, type /sbin/fsck -fy
6. After finishing the process, type reboot and try to load OS

Don't ACCEPT my answer if it not worked

Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6752
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 3 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Opps! Tried to use the wrong iMac Install disk. But found and used the right one and am now having the program installed. I want to thank you very much for the help which was worth more than the $10.00 initially selected. You have my permission to charge my credit card double that amount. Again, thank you!

Clifford K. Lonokapu
Expert:  Ashik replied 5 years ago.
Friend,
Nice to hear that it worked and i am glad to help you.
If you like my service then please leave a positive feedback..
Thanks,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Ashik
Ashik
Mac Support Specialist
6752 Satisfied Customers
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc