How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
Type Your Mac Question Here...
Claws224 is online now
A new question is answered every 9 seconds

how do I configure my airport for pppoe

Customer Question

how do I configure my airport for pppoe?
Submitted: 7 years ago.
Category: Mac
Expert:  Claws224 replied 7 years ago.



Can you tell us why you are needing PPPoE, Is it to connect to a DSL connection?


If so who is your provider?


Can you also tell u what model of Airport you are using?


Let us know


Customer: replied 7 years ago.

When I attempt to connect to the internet with my laptop (I have a Vaio and my wife has a MacBook) I am not able to connect. I can sign onto our network, but I am still not able to connect to the internet. I contacted my DSL provider, they looked and saw there is a good connection with the modem and said my PPPoE needs to be configured and told me they don't help with that. The airport is an Airport Express Base Station from Mac.

Thank you.

Expert:  Claws224 replied 7 years ago.



In that case can you open the Airport assistant then click Set up an AirPort Base Station and click Continue.


Next click the arrow box on the Available AirPort networks list and choose your AirPort and click the Continue button.


Enter your password XXXXX hit Continue and select I am using another Internet Service Provider and click continue


Select Cable Modem or DSL using PPP over Ethernet (PPPoE) and hit continue.


In the Account Name field type username and then enter your password XXXXX click the arrow box on the Disconnect after pop-up list and choose Never then check the box next to Automatically connect and click Continue.


Next follow the prompts to name and configure your wireless network and its security settings then hit continue again.


Once you have done that you should be able to connect your machine to your wireless network and get online.


If you are unable let us know who is your Internet provider.