How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience:  14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
Type Your Mac Question Here...
Rob is online now
A new question is answered every 9 seconds

I have a MacBook pro OS 10.5.6, HP 460c Compact deskjet(2007),

Customer Question

I have a MacBook pro OS 10.5.6, HP 460c Compact deskjet(2007), HP Bluetooth printer card. For some reason the last line of a printed page is cut in half on a document that I regularly print (margins are all okay). If I print the same document using USB no problem. This also occurs with different programs. I have been printing via Bluetooth printer card for a year now and this just started. I reset the printer, turned everything off, unplugged the printer card. Deleted the printer from the bluetooth list then added it again. HP tech support was useless.
Submitted: 5 years ago.
Category: Mac
Expert:  Rob replied 5 years ago.
Hello,

I would perform a sample test document from the printer buttons to see if it cuts off the bottom. That way you'll find out if there is a problem with the printer itself or some software problem. Your owner's manual should show you how to do a sample test document. If you can't find it, I'll search the internet for the buttons to push.
Expert:  Rob replied 5 years ago.
I just looked up printing what HP calls a Demo page. To do this hold down the Power button and press the Resume button once.
Customer: replied 5 years ago.
I have performed all the independant printer tests and they are good. I'm not sure if this posted so I'll give it a second try. I brought my MacBookpro 2006 (or 7, can't remember which) and printed via bluetooth. It worked and also printed 2X faster than my Macbook pro 2008. So it has to be a software problem with the computer. I just repaired permissions, but this didn't change anything. So now the issue is slow printing and cutting in half the last line of a printed document. (Again margins are not the problem)
Expert:  Rob replied 5 years ago.
Yes, does sound like a software problem. To find out if the driver is operating correctly you can create a new user in System Preferences/Accounts then go to Print & Fax in System Preferences and add the printer. Then print something from the new user account and see if you get the same result. If you do, there is something wrong with the driver from HP.

Another thing to try is resetting the printing system. You can do this by going to System Preferences/Print & Fax. Then Control Click in the blank space below the listed printers in the left side list. You'll get a contextual menu that says Reset Printing System.....
Click that and it will delete all of your printers listed, then you can add your printer again.

One more thing you can try is to make sure the printer isn't Auto Quitting at the finish of each print job. I may be prematurely quitting and not allowing it to finish. To set that open up your printer application by opening System Preferences/Print & Fax and double clicking on your printer. This will make your printer open in the Dock. Control Click on the printer in the Dock and in the menu and make sure there is NOT a check mark beside Auto Quit.
Customer: replied 5 years ago.
I have deleted the print driver then reinstalled the current HP driver. No change. All of the recommendations you have made I have already tried. Do you think a program like Techtools Pro will help me?
Expert:  Rob replied 5 years ago.
It's always possible Techtool Pro could help. Wired USB will almost always be more reliable than Blutooth. But, software is the problem it looks like.

Make sure you are up to date with Software Update under the Apple logo in the upper left corner of your computer. You can also try reapplying/reinstalling the Mac OS 10.5.6 Combo Update available here:

http://support.apple.com/downloads/Mac_OS_X_10-5-6_Combo_Update

Did you try making a new user account and printing from there? Did you get the same result?

Did you grab the version 9.7 driver from HP here:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&dlc=en&cc=us&product=466208&lang=en


I found an article on unexpected printouts saying sometimes printing larger files with Bluetooth connections can cause printing failures. Try printing smaller file sizes.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428990&lc=en&dlc=en&cc=us&product=466208&rule=26239&lang=en

Do you get the same result when small files print also?


Customer: replied 5 years ago.
Okay, now we're getting somewhere. I created a test login user. The problem went away. Printing is good. So how do I correct my current account login?
Expert:  Rob replied 5 years ago.
That's good. This should do it. Quit all applications. Open a Finder window, click your home folder, open Library, open Preferences and locate the file:

com.apple.Bluetooth.plist

Throw that file away, restart your computer and see how printing works then.

You may have to setup the printer again.
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience: 14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
Rob and 5 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Giving it a try, be back in a moment.
Customer: replied 5 years ago.
Problem solved. I have made the necessary payment. Thanks a million. I've been beating my head against the wall for a week trying to solve this issue. There was no apple.bluetooth.plist in the prefs, but an apple.bluetoothfileexchange.plis. I deleted this but no change. I then deleted all the pref files related to print, restarted and the problem was gone. I did not have to reinstall the printers as they were still there. Whew.
Expert:  Rob replied 5 years ago.
Terrific! So glad your problem is gone. Thanks for the accept and bonus. Now you'll know what to do if it happens again. Thanks for using just answer, come again. Lots of other categories for answers and take care.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified