How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brandon M. Your Own Question

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6970
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
Type Your Mac Question Here...
Brandon M. is online now
A new question is answered every 9 seconds

I have an IMac with several accounts. I was trying to free

Customer Question

I have an IMac with several accounts. I was trying to free up some space by deleting my son's itunes and have him just use my account. It now appears that I've lost all the itunes on my account and other accounts. When I try to play the song I get the box that says,"The song... could not be used because the original file could not be found. Would you like to locate it?" Help!
Submitted: 5 years ago.
Category: Mac
Expert:  Brandon M. replied 5 years ago.
Hi there,

Is your son's account on the iMac still exist or did you delete it already? How did you transfer over the iTunes to your account?

Brandon
Customer: replied 5 years ago.
Yes, his account is still on the iMac. He does not remember.
Expert:  Brandon M. replied 5 years ago.
If you log back into his account, are you able to play the music in his iTunes? Let me know so we can find out where his music is to move it over to your account.

Brandon
Customer: replied 5 years ago.
If I log back onto my son's account I can see the songs but can't play them.
Expert:  Brandon M. replied 5 years ago.
Let's try to find them first. Click the Spotlight icon in the upper right corner (looks like a magnifying glass) and type: .mp3 (type the period with the 'mp3') and see if any results come up.

Brandon
Customer: replied 5 years ago.
I tried that and there were some podcasts that came up. That was it
Expert:  Brandon M. replied 5 years ago.
Does your son have an iPod? Was the music purchased or aquired by other means?
Customer: replied 5 years ago.
Yes, he has an iPod and a lot of the music was downloaded from iTunes
Expert:  Brandon M. replied 5 years ago.
Please connect his iPod and download this software. It will allow you to extract the music off the iPod so you can move it back into iTunes.

Let me know if you have any issues with this software.

Brandon
Customer: replied 5 years ago.
Once we extract it what file name template do we call it? Also what if his iPod could not hold all the songs that were there?
Expert:  Brandon M. replied 5 years ago.
You can use whichever template you wish. I would use this one:

<artist> - <album>/<trackno> - <title>

This method will only pull the songs he had on the iPod. If Spotlight was unable to find any other music and Time Machine hasn't been backing up, it sounds as if the rest of the music is gone. Sadly, Apple doesn't allow re-downloading purchased content.

Brandon
Customer: replied 5 years ago.
is there any way to transfer my iTunes from my macbook to my imac? we are on a network
Expert:  Brandon M. replied 5 years ago.
After you pull the music off the iPod, follow this great walkthrough provided by Apple on using the iPod to transfer a music library to another computer.

I am going to retire for the evening. If you have any more questions, I will return them when I return in the morning or another expert will pick them up.

Brandon
Customer: replied 5 years ago.
I guess I'm still wondering why would my computer not have the music in iTunes when it was deleted on my son's side?
Expert:  Brandon M. replied 5 years ago.
I just noticed that you said most were purchased. Please click the Spotlight icon and search for .m4a and .m4p as they are the file extensions used by purchased music. Let me know if you find anything. Be sure to use your son's account when you do this search.
Customer: replied 5 years ago.
I did this and there were about a 20 songs, but that was it. There are probably another 3000 songs missing. Any thoughts?
Customer: replied 5 years ago.
Once I get some of the songs how do I transfer them back to iTunes?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified