How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My mother and I both have eMacs and we need some kind of a

Customer Question

My mother and I both have eMac's and we need some kind of a diagnostic CD to put into the machine analyse and correct numerous problems. what should I do? Peary XXX-XXX-XXXX
Submitted: 5 years ago.
Category: Mac
Expert:  Bob Cook replied 5 years ago.
It's built into OS X. Start up from the OS X install disk while holding down the option key (iirc) and it goes into Hardware Diagnostic Mode.
Expert:  Mike replied 5 years ago.
Hi,

That's the D key you need to run Hardware Diagnostics off the Install one disk or, if you have the separate Hard Test Disk (some Macs shipped with that instead of on the Install Disk) then hold down the Option key to select the the disk or the C key to force boot from any startup disk in your Media Drive.

Mike
Customer: replied 5 years ago.
I purchased this computer used for $275. The fellow who sold it to me gave me a variety of Disks. I put in the "Apple Hardware Test e Mac", SW version 2.0.1(NNN) NNN-NNNNA. No hardware problems were found, but I figured from the onset that the problem is a software problem. I do not have the start up disk that you want me to use. Is there a place in the menu's that can do a software check? The seller also gave me 8 Disks that are called "eMac Software Restore" Mac OS X applications classic support, CD version 1.0(NNN) NNN-NNNNA. Will thissolve my proble. I purchased this eMac to have fun with iPhoto and iTunes. More work than fun so far. example: iPhoto is making black folders below the blue folders and is mixing-up the photos in the blue folders. Its all crazy and different when I go to open a folder. Instead of 60 photos in a folder there is only one (1). All photos are stored in the top folder called "Library"---Thank God.   Peary
Customer: replied 5 years ago.
I tunes is a complete mess. I cannot even find the songs that I have put in.
Expert:  Mike replied 5 years ago.
Hi,

Out of those 8 disks, any of them called Apple Hardware Test Disk?

If not, I would probably want you to insert the Disk one and then restart by running the Installer.

When it runs, answer the language question and then go to the menu bar and choose Disk Utility.

In here, click on the disk on the left side and then click on the Repair Disk in First Aid.

Let it work, then restart if it fixed anything.

Let me know,
Mike
Customer: replied 5 years ago.
1. When you or these Restore or Repair CD's ask me to hold the C key down before starting the computer should the CD be already in the computer or do I put it in after I start the computer while still holding down the C key.

2. While I am knowledgeable on both the Mac and PC (all of my communication with you has been on my PC), I am not really knowledgeable enough to understand what you want me to do without very explicit instructions.

Expert:  Mike replied 5 years ago.
I recommend that the disk be in the drive. If the computer works, you restart it from the Finder and then hold C as soon as it starts up.

If the computer is NOT working, then turn it on, hold down C and insert the CD as soon as possible.

If the Install disk is the Test disk as well, hold down the D key as soon as it turns on and then insert the Install disk.

mike

Customer: replied 5 years ago.
I am going out of town for a week. I will continue with you when I return.    Peary
Expert:  Mike replied 5 years ago.
OK.

Let us know.

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified