How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My late 2007 imac will not start up. It makes the chimes, turns

Customer Question

My late 2007 imac will not start up. It makes the chimes, turns on and all I see is a grey screen. What do I do?
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Hi,

Let's try to get that installer disk to run so we can use the utilities on it to look at the drive.

make sure the disk is in the drive. Turn off the Mac nad then turn it on and at the same time hold down the C key.

Keep it down until the Mac starts up. then let go.

It 'should' start the installer if so, then follow these directions:
When the installer runs, answer the language question and then go to the Menu bar and open Disk Utility from the menus up there.

In Disk Utility, click on your Drive, the top name, not the subset name, and on the right side, click on Repair disk.

Note any messages and run it again to make sure it is either repaired, or it fails again.

Let me know the result.

Mike
_____________________________________________
If this Answer has helped you, please click Accept so I can be
paid for assisting. Positive Feedback is also appreciated!
_____________________________________________
Customer: replied 5 years ago.
I held the C down and could hear the CD drive running but all I see is a folder with a ? on it.
Customer: replied 5 years ago.
As I was typing the first reply, the screen changed to an apple icon and kicked out the Hard Drive Diagnostic disc. I put it back in but it is still sitting there with the apple on the screen.
Expert:  Mike replied 5 years ago.
Ahh, forget that disk. I don't use them

Get your Install disk one and boot from that.

Let me know,
Mike
Customer: replied 5 years ago.
I can't get the CD out. I have a wireless keyboard and pushing the eject button does nothing. Is there another way to get the CD out?
Expert:  Mike replied 5 years ago.
Hi,

Yes, hold down your mouse button as you turn on the Mac.

The disk will pop-out and you can try the install disk.

Mike
Customer: replied 5 years ago.
Holding the mouse down is not working. Anything else I can do?
Expert:  Mike replied 5 years ago.
Is your Mouse wireless also?

Do you have any USB keyboards/mice?

Mike
Customer: replied 5 years ago.
the mouse is not wireless, it is usb.
I do have a usb keyboard too, should I hook them up and retry?
Expert:  Mike replied 5 years ago.
Hmmm, that is odd then because usually the Wireless mouse is the culprit here.

Ok, so try this:

Restart the Mac with the following keys held down:
Option Command O F

When the screen shows text and stops, release the keys and type in:
eject cd and wait until the CD pops out.

Type mac-boot to restart into Mac OS X.

Then put the installer disk in and let's try again.

I have to head out to prep for this storm coming, so I will be a little delayed in replies. Be back online soon.

Mike
Customer: replied 5 years ago.
none of these things worked. they did not eject the cd.
Expert:  Mike replied 5 years ago.
Ok,

Silly question... is the disk in there? If so, then it needs to go to a shop where a tech can extract it fairly easily. And, while it is there, have them run a test on the Mac to narrow down the problem.

Take your disk with you so they know you have them.

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions