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Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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I cant get my e-mails to send as I get a message saying mail

Customer Question

I can't get my e-mails to send as I get a message saying "mail cannot verify identity of smtp.mac.com", also that the certificate for this server was signed by an unknown certifying authority. Also last night a window popped up saying I had "trojans", whatever that is. Can you help me? Thanks..Linda
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Hi,

First, ignore any popup that says you have trojans.

Macs don't really have issues with those and that popup is an Internet Ad that is supposed to scare you into buying there spyware removal tools.

They are targeted at PC users, but Mac users think they have them and panic.

Don't. It means nothing to you, so just ignore it, close the window, or if it is persistent one, quit and open the browser again.

As far as the .Mac certificate, if you can continue, do so. I get those at least once a day because Apple is phasing out .Mac in favor of MobileMe.

You could also go to your Mail application and change any references in the account settings for your .mac mail to me.com instead of mac.com.

It will still work and that should remove your messages.

Mike
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Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Mike and 6 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Mike, thank you so, so much! What a great service this is! I appreciate your help and it is nice to know about those ads so I don't have to worry. Thanks for your speedy reply.
Expert:  Mike replied 5 years ago.
No problem and thank you for the Accept!!

Come back again.

Mike

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