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MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1700
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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Hi-- My Mac laptop is showing just a blue background and a

Resolved Question:

Hi-- My Mac laptop is showing just a blue background and a little multi-colored spinning disk. Nothing I do has any effect
Submitted: 7 years ago.
Category: Mac
Expert:  MacTechTrainer replied 7 years ago.
Hello, and thank for seeking technical assistance for your Mac .I am Sr. Mac Support Specialist, TD at your service.

So if I understand what you are seeking,

If possible, would you mind providing me :
• What model of Mac portable do you have?
• What is the current operating system for your Mac? (i.e. "Mac OS X 10.5.6")
• Have you recently downloaded anything prior to the blue screen appearing?

Thanks, I await your response.
Customer: replied 7 years ago.
It is model A1181 MacBook, operating on MacOS X version 10.5.2
Customer: replied 7 years ago.
I was just trying to start it up, hadn't gotten onlne yet. I've been using Safari.
Expert:  MacTechTrainer replied 7 years ago.
Ok here is what you can do:

Go into Safe Mode, by performing a Safe Boot to correct this issue.

•To start up into Safe Mode (to Safe Boot), do this:

• Be sure the computer is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as
   soon as possible after the startup tone but not before.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a
    spinning gear).

When you are in the Safe Mode environment it looks just like the same Mac desktop environment when in regular mode. With a few differences.

• Once you are logged in to your Home profile,
• Click on your Macintosh HD and select the Library Folder.
• From within the Library folder, locate and select the "StartupItems" folder.
• Open this folder and remove all of the contents of the folder to the trash.

Close all windows and reboot normally and see if you are able to enter your main desktop normally.

If you are still unable to, let me know.

I await your response. Thanks!


MacTechTrainer and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
I am having trouble getting it to stay off
Customer: replied 7 years ago.
I held power and shift together and the computer turnd off. Then I followed your instructions. It seems to be working normally now. Thank you!