How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
15556539
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

I am unable to connect to itunes store through my wireless

Customer Question

I am unable to connect to itunes store through my wireless connection. I can connect through ethernet cable directly to my router. I have reinstalled the program and reset all of my wireless connections. All other internet functions are fine. itunes will even download updates for my iphone. I also tried it under different user accounts and set my firewall to allow any communication from itunes.
Submitted: 5 years ago.
Category: Mac
Expert:  MacTechTrainer replied 5 years ago.
Hello, and thank you for asking your question,
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

I see that you having an issue with connecting to iTunes via your wireless connection.


--------------------------------------------------------------------------------
Could you provide me with the following information, so I can better assist you with your technical question:

• What model of Mac do you have?
• What version of Mac OS X are you using?
• What type of router are you using?
• Lastly, what version of iTunes do you have?


Thanks, XXXXX XXXXX be looking forward to your reply.

-TD
Expert:  MacTechTrainer replied 5 years ago.
Hello, and thank you for asking your question, I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

I see that you having an issue with connecting to iTunes via your wireless connection.

-------------------------------------------------------------------------------- Could you provide me with the following information, so I can better assist you with your technical question:

• What model of Mac do you have?
• What version of Mac OS X are you using?
• What type of router are you using?
• Lastly, what version of iTunes do you have?

Thanks, XXXXX XXXXX be looking forward to your reply.

-TD
Customer: replied 5 years ago.
MacBook 2.16 - 2MB RAM - 200GB Drive
OS 10.5.6
Netgear router WGT624
itunes 8.0.2
Customer: replied 5 years ago.
Also, I updated my iphone's software and right after the itunes store pulled up. I tried it again this morning and no luck. I pugged the iphone back in and still no luck.
Expert:  MacTechTrainer replied 5 years ago.
Thanks for the reply, sorry for the repeat post earlier.

I believe what you are experiencing is a bug in the new iTunes 8.0.2 update

Although I understand the iTunes has been reinstalled and does work via your direct connection, but still not thru wireless,
Try these steps to see if this can help:

* If connected, disconnected your iPhone from your Mac
* Open new Finder window
* Select from Sidebar, your Home folder (the house icon w/your
username)
* Go to Library >Caches folder
* Remove the Caches folder to your Desktop
* Go back to Library >Preferences folder
* Remove the itunes.plist to your Desktop
* Log out and then log back in.

Next run Disk Utility (sometimes it does fix iTunes issues not
                        all the time, but sometimes)
* If you are unsure how to access Disk Utility, here is where you go:
* From Finder Menu bar, select "Go">Utilities>Disk Utilities
* Select Macintosh HD volume on left sidebar
* Run "Repair Disk Permissions"
* Allow it to run to completion (don't open iTunes during the repair
permissions)
--------------------------------------------
Upon Completion of Disk Utility

* Open iTunes and see if you can open the iTunes store first
wirelessly
* If you can, plug your iPhone back into your Mac and try to access
store again.

* If neither of these still do not work let me know and we will try some more troubleshooting steps.

There are some signs from my research that iTunes 8.0.2 may be buggy in some of its uses, but let's see if we can isolate the functionality issues you are have through some of these steps I have provided.

I will continue researching this issue while you try these steps.
Thanks!

-TD






MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 4 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Great! worked like a charm!

Thank You

Rob

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified