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Shawn, Computer Engineer
Category: Mac
Satisfied Customers: 275
Experience:  15 years of Mac software and hardware troubleshooting experience, 10 years of programming experience
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I have been unable to open iMail for three days. When I try

Resolved Question:

I have been unable to open iMail for three days. When I try to open it, a page comes up but the rotating disk stays on and mail does not open. Each time I have had to force quit. Mail address [email protected] Please respond [email protected]
Submitted: 7 years ago.
Category: Mac
Expert:  Shawn replied 7 years ago.
Hello Ernie,

Let's try to fix your problem. First, I'd like you to try some general maintenance on your computer.

1) Boot into safe mode by following these instructions under "Try a Safe Boot":

2) Restart in normal mode

3) Repair permissions on your computer by following these instructions:

Once you've done those, try Mail again. Let me know if anything changes. Kind regards,

Shawn and 3 other Mac Specialists are ready to help you

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