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Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
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How can I update software on my Mac when it is a pre-owned

Customer Question

How can I update software on my Mac when it is a pre-owned computer with former owner's name still on the apple id logon?
Submitted: 7 years ago.
Category: Mac
Expert:  Claws224 replied 7 years ago.



Do you have any disks for this machine?


Let us know



Customer: replied 7 years ago.
Yes, I have the original discs
Expert:  Claws224 replied 7 years ago.



We have a couple of options.


The first is to reload the machine and the second is to reset the master and account passwords


Needless to say reloading is usually the cleanest way to do this as we can make sure there is no garbage left over from the old owner.


Let me know which you would prefer so I can give you instructions.




Claws224 and 3 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
before I click on the accept, do I pay for additional information by saying which way I want to approach the answer you gave for correcting the problem I have?
Expert:  Claws224 replied 7 years ago.



Just let me know what you would prefer to do and I will give you the instructions.