How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brandon M. Your Own Question

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
12024030
Type Your Mac Question Here...
Brandon M. is online now
A new question is answered every 9 seconds

My iMac 24 2.16 with 2 GB RAM running Leopard is generally

Customer Question

My iMac 24 2.16 with 2 GB RAM running Leopard is generally slow, especially internet. Another computer on the same network runs much faster. I turned off Time Machine backup and have turned off as many programs as I can. It hasn't helped. Any suggestions.
Submitted: 7 years ago.
Category: Mac
Expert:  Brandon M. replied 7 years ago.
Hello,

Can you please open your Applications folder, into Utilities and open up Terminal. Please type the following command and press enter (there is a space between top and -bn1): top -bn1

Please copy and paste the results of this command to me, please.

Brandon
Customer: replied 7 years ago.
Last login: Sun Feb 1 13:26:56 on ttys000
iMac24-4:~Customer top -bn1
top: Unrecognized or missing option b
top usage: top [-a | -d | -e | -c <mode>]
               [-F | -f]
               [-h]
               [-i <interval>]
               [-k]
               [-L | -l <samples>]
               [-o <key>] [-O <skey>]
               [-p <format>] [-P <legend>]
               [-R | -r]
               [-s <delay>]
               [-T | -t]
               [-U <user>]
               [-u]
               [-W | -w]
               [-X | x]
               [[-n] <nprocs>]
iMac24-4:~Customer

Expert:  Brandon M. replied 7 years ago.
I'm sorry, wrong command. Try this: top -l1

(thats lowercase L and the number 1)

Please paste me the results of this command (it will be quite long).

Brandon
Customer: replied 7 years ago.
iMac24-4:~Customer top -l1
Processes: 95 total, 2 running, 1 stuck, 92 sleeping... 422 threads    13:40:01

Load Avg: 0.19, 0.34, 0.39    CPU usage: 16.67% user, 44.44% sys, 38.89% idle
SharedLibs: num =   12, resident =   62M code, 3520K data, 4188K linkedit.
MemRegions: num = 15661, resident = 608M +   23M private, 320M shared.
PhysMem: 243M wired, 959M active, 400M inactive, 1618M used, 430M free.
VM: 10G + 352M   285410(0) pageins, 0(0) pageouts

PID COMMAND      %CPU   TIME   #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE
1847 top          0.0% 0:00.09   1    17+    28 368K+ 256K+ 876K+   18M+
1815 firefox-bi   0.0% 0:13.73   9   132+   799   48M+   55M+   87M+ 342M+
1743 bash        0.0% 0:00.00   1    14+    19 272K+ 704K+ 908K+   18M+
1742 login        0.0% 0:00.01   1    17+    55 340K+ 268K+ 1112K+   19M+
1712 Terminal     0.0% 0:01.14   3   112+   191 4528K+   26M+   10M+ 241M+
1529 smbd        0.0% 0:00.00   1     8+    60   56K+ 4476K+ 304K+   23M+
1528 smbd        0.0% 0:00.06   1    17+    60 160K+ 4476K+ 2208K+   23M+
1198 aosnotifyd   0.0% 0:00.13   2    32+    42 1520K+ 328K+ 2404K+   20M+
717 racoon       0.0% 0:00.26   1    14+    31 216K+ 668K+ 1040K+   18M+
588 helpdatad    0.0% 0:03.13   2    59+    65   11M+   14M+   14M+   46M+
542 ATSServer    0.0% 0:06.10   2    67+   110 1572K+ 2604K+ 3424K+   55M+
532 mdworker     0.0% 0:00.49   4    55+    57 632K+   15M+ 4588K+   40M+
531 mdworker     0.0% 0:18.64   4    61+   228 2944K+   19M+   12M+   87M+
421 pmTool       0.0% 1:35.14   1    33+    26 576K+ 4636K+ 1460K+   27M+
420 Activity M   0.0% 1:06.65   7   134+   385 7192K+   57M+   20M+ 311M+
348 AppleSpell   0.0% 0:00.17   1    43+    35 628K+ 9524K+ 3316K+   34M+
346 TextEdit     0.0% 0:00.49   1   102+   210 3628K+   24M+   11M+ 238M+
325 scxfsmond    0.0% 0:00.76   2    31+    22   68K+ 200K+ 320K+   18M+
321 usbmuxd      0.0% 0:00.00   2    21+    30 184K+ 212K+ 692K+   19M+
311 ChronoSync   0.0% 0:03.72   2    68+   115 1376K+   17M+ 3876K+ 220M+
308 Missing Sy   0.0% 0:00.16   2    82+   110 800K+   15M+ 3456K+ 220M+
305 EyeTV Help   0.0% 0:00.89   1   161+    56 716K+   11M+ 2732K+ 161M+
304 SimplifyMe   0.0% 7:32.71 24   158+   282 6192K+   38M+   18M+ 297M+
303 Missing Sy   0.0% 0:00.15   1    61+    63 728K+   16M+ 3716K+ 187M+
302 Safari       0.0% 6:58.13 11   298+ 2042 179M+   68M+ 242M+ 518M+
301 SugarSyncM   0.0% 1:52.90 32   160+   738   57M+   47M+   74M+ 356M+
300 iTunes       0.0% 0:06.51 13   246+   568   21M+   58M+   46M+ 327M+
299 Default Fo   0.0% 0:01.04   4   275+   190 4796K+   19M+ 9932K+ 232M+
297 EyeTV        0.0% 12:41.67 22   382+   707   59M+   75M+   78M+ 472M+
295 ScanSnap M   0.0% 0:13.44   2   103+   203 3920K+   24M+ 8872K+ 232M+
292 Google Upd   0.0% 0:00.06   1    58+    44 516K+   15M+ 2596K+ 185M+
291 HPEventHan   0.0% 0:13.88   4    75+    70 536K+ 3612K+ 2892K+ 154M+
280 InkServer    0.0% 0:07.65   1    69+   139 2080K+   12M+ 5272K+ 218M+
269 Finder       0.0% 0:26.95 12   238+   628   22M+   70M+   46M+ 350M+
268 SystemUISe   0.0% 0:16.01 10   235+   343 6780K+   24M+   15M+ 244M+
265 TabletDriv   0.0% 0:00.13   2    92+    56 520K+ 4096K+ 3148K+ 154M+
264 Dock        0.0% 0:04.26   3   146+   323 2332K+   35M+   11M+ 246M+
263 ATSServer    0.0% 0:02.96   2   129+   220 1128K+   16M+ 7780K+   96M+
262 pboard       0.0% 0:00.00   1    15+    27 140K+ 188K+ 588K+   19M+
261 AppleVNCSe   0.0% 0:00.07   2    60+    43 816K+   11M+ 4728K+ 160M+
257 WDBMServic   0.0% 0:00.00   1     8+    25 252K+ 192K+ 108K+   19M+
256 UserEventA   0.0% 0:00.25   2   131+    99 388K+ 808K+ 2004K+   20M+
255 Spotlight    0.0% 0:07.87   6   120+   338   12M+   40M+   19M+ 339M+
253 ARDAgent     0.0% 0:00.09   7    95+    63 640K+   14M+ 2856K+ 166M+
250 AirPort Ba   0.0% 0:00.08   3    79+   110 816K+   15M+ 3012K+ 217M+
247 LMIGUIAgen   0.0% 0:00.13   2    60+    47 668K+   15M+ 2836K+ 185M+
246 LogMeInGUI   0.0% 0:00.38   4    94+   154 3312K+   24M+ 8976K+ 236M+
245 LMILaunchA   0.0% 0:00.02   1    23+    27 352K+ 4616K+ 1772K+   28M+
241 launchd      0.0% 0:01.27   3   304+    26 268K+ 296K+ 584K+   19M+
235 coreaudiod   0.0% 0:00.33   2   133+    77 3300K+ 3636K+ 5156K+   24M+
234 RetroRunSL   0.0% 0:00.42   1    18+    84 3248K+ 3268K+ 3504K+   78M+
222 VNCPrivile   0.0% 0:00.00   1    16+    28 128K+ 196K+ 616K+   19M+
202 prl_disp_s   0.0% 0:06.52 11   169+   102 1744K+   18M+   11M+   55M+
183 prl_naptd    0.0% 0:00.70   2    54+    50 532K+ 8020K+ 3516K+   34M+
167 hpdot4d      0.0% 0:26.24   3    46+    38 240K+ 280K+ 644K+   20M+
164 RetroRun     0.0% 0:01.26   1    14+    80 2084K+ 3248K+ 2624K+   97M+
153 HPlaserjet   0.0% 0:23.40   4    53+    57 432K+ 5344K+ 1788K+   31M+
141 hpusbmond    0.0% 0:00.08   1    15+    30 184K+ 336K+ 784K+   19M+
139 HP USB EWS   0.0% 0:00.44   3    43+   103 4468K+ 3308K+ 9064K+   92M+
126 Missing Sy   0.0% 0:00.06   2    51+   104 996K+   17M+ 3044K+   76M+
106 httpd        0.0% 0:00.00   1    10+   218 136K+ 3484K+ 680K+   24M+
   94 krb5kdc      0.0% 0:00.03   1    17+    51 296K+ 476K+ 1424K+   18M+
   83 WindowServ   0.0% 4:06.80   5   318+   911   14M+   72M+   67M+ 344M+
   61 nmbd        0.0% 0:00.52   1    14+    38 252K+ 1500K+ 1244K+   19M+
   57 coreservic   0.0% 0:02.01   4   263+   175 1916K+   37M+   30M+   72M+
   55 LogMeIn      0.0% 0:02.32 15    57+    72 2208K+ 2228K+ 5060K+   31M+
   54 sh           0.0% 0:00.01   1    14+    19 164K+ 744K+ 732K+   18M+
   53 socketfilt   0.0% 0:00.56   3    36+    29 596K+ 280K+ 1600K+   18M+
   52 autofsd      0.0% 0:00.01   1    21+    22 132K+ 188K+ 672K+   18M+
   51 blued        0.0% 0:00.21   1    48+    39 680K+ 5268K+ 2124K+   28M+
   47 diskarbitr   0.0% 0:00.49   1   181+    21 460K+ 276K+ 1096K+   18M+
   45 dynamic_pa   0.0% 0:00.00   1    17+    21 168K+ 192K+ 696K+   18M+
   43 fseventsd    0.0% 0:01.71 13    86+    67 1324K+ 236K+ 1820K+   24M+
   42 hidd        0.0% 0:00.00   2    28+    24 108K+ 208K+ 596K+   18M+
   40 kdcmond      0.0% 0:00.44   2    24+    20 272K+ 236K+ 1016K+   18M+
   39 KernelEven   0.0% 0:00.01   2    36+    23 164K+ 208K+ 684K+   18M+
   38 loginwindo   0.0% 0:00.90   3   256+   276 3892K+   44M+   11M+ 274M+
   37 mds          0.0% 0:42.98 18   285+ 1316   74M+   11M+   55M+ 237M+
   36 RFBRegiste   0.0% 0:00.01   1    16+    22 172K+ 188K+ 1036K+   18M+
   32 SystemStar   0.0% 0:00.02   1    20+    20 180K+ 200K+ 696K+   18M+
   31 update       0.0% 0:08.15   1    13+    21   56K+ 188K+ 280K+   17M+
   30 cron        0.0% 0:00.01   1    15+    31 140K+ 224K+ 648K+   19M+
   29 httpd        0.0% 0:00.47   1    15+   218   56K+ 3484K+ 3820K+   24M+
   28 cupsd        0.0% 0:00.36   2    30+    40 1196K+ 772K+ 2160K+   19M+
   27 ntpd        0.0% 0:00.43   1    15+    21 252K+ 440K+ 848K+   18M+
   23 securityd    0.0% 0:00.83   2   137+    53 1204K+ 896K+ 2636K+   20M+
   17 mDNSRespon   0.0% 0:02.76   2    57+    35 2060K+ 504K+ 3072K+   20M+
   16 distnoted    0.0% 0:01.08   1    71+    22 380K+ 188K+ 876K+   18M+
   14 configd      0.0% 0:02.69   3   202+    88 388K+ 928K+ 2308K+   19M+
   13 syslogd      0.0% 0:01.45   4    37+    32 212K+ 252K+ 496K+   19M+
   12 notifyd      0.0% 0:00.68   2   216+    21 296K+ 216K+ 532K+   18M+
   11 DirectoryS   0.0% 0:04.27   6    83+    46 2080K+ 1536K+ 3848K+   21M+
   10 kextd        0.0% 0:00.78   2    34+    23 680K+ 268K+ 1308K+   18M+
    1 launchd      0.0% 0:00.42   3   109+    26 380K+ 296K+ 704K+   19M+
    0 kernel_tas   0.0% 11:29.87 56     2+   538 9296K+     0   137M+ 193M+
iMac24-4:~Customer

Expert:  Brandon M. replied 7 years ago.
Have you noticed the slowness in any other programs other than Safari or FireFox?

Let me know,
Brandon
Customer: replied 7 years ago.
Yes. Everything has been slow. Since I turned off Time Machine things are definitely better, but still not what they used to be.
Expert:  Brandon M. replied 7 years ago.
Let's try clearing out your cache folders. There are two of them. First, open up your hard drive and open Library. Locate the Caches folder and drag it to the trash can (don't empty the trash yet). Second folder can be found in your home folder, under Library. Drag this Caches folder to the trash as well. After you remove these two Caches folders, please restart your iMac. After you restart, empty your trash.

Brandon
Brandon M. and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
Helps a little. I will "Accept" but if you can help more I would appreciate it.
Expert:  Brandon M. replied 7 years ago.
Thanks for the accept. I'd be glad to assist you further. There are a few more things we can try. First, let's make sure all your permissions are correct. You can run a utility that will do this for you. Open your hard drive and go to Applications->Utilities->Disk Utility. On the left side, choose your hard drive. On the right, under the First Aid tab, choose Repair Disk Permissions (don't have to verify first). After this is complete, restart your mac.

There is another utility we can try but you will need to have a Mac OS X CD/DVD handy. Please follow the instructions above and let me know if you have a the CD/DVD to continue.

Brandon