How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

the solution of updating software did not work. any other ideas.

Customer Question

the solution of updating software did not work. any other ideas. thank you
Submitted: 8 years ago.
Category: Mac
Expert:  KevinK replied 8 years ago.
HelloCustomer

Maybe I can help you. I am sorry that you have to go through this again, but I need to know the initial problem, your OSX version and the model of your computer.

Kevin