How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan - Master Tech Your Own Question

Dan - Master Tech
Dan - Master Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 1904
Experience:  I have worked with Macs going back to the IIE. Installation, diagnostics, repair of all variations.
Type Your Mac Question Here...
Dan - Master Tech is online now
A new question is answered every 9 seconds

I just got cut off--did you get my question

Customer Question

I just got cut off--did you get my question?
Submitted: 5 years ago.
Category: Mac
Expert:  Dan - Master Tech replied 5 years ago.
Did you see the answer?
http://www.justanswer.com/questions/1or80-contacted-once-long-time-ago
Dan
Customer: replied 5 years ago.
Igot cut off and could not finisn\h my quest for help. I again have a locked file on my desktop that I cannot unlock and trash. You folks have helped me with this and it worked. Was it you wo gave me an app called "Trashit". I am still on Mac OS 10.3.9.
Expert:  Dan - Master Tech replied 5 years ago.
I have posted an answer in the other thread.
Dan
Customer: replied 5 years ago.
Where is "the other thread?" Sorry to be so dumb.I checked the $30.00 amount but change it to $40.00/
Expert:  Dan - Master Tech replied 5 years ago.
Other thread link
Dan
Customer: replied 5 years ago.
     Been busy trying everything you have sent me. So far, no luck
at removing the locked folder. The Trashit will not download on
my computer. Any more ideas? I wish I could remember what I
could remember what I did the other time.
     The folder has a lock symbol and will not be removed or trashed
the regular way and cannot be renamed.
Expert:  Dan - Master Tech replied 5 years ago.
Do you have a root account enabled on your computer?
Dan
Customer: replied 5 years ago.
     I don't have the faintest idea--sorry to be so dumb.
Expert:  Dan - Master Tech replied 5 years ago.
OK, this will give you "all encompassing" powers over your Mac. This is basically a user account with every privilege imaginable. If you can't delete a file from here, maybe dynamite is the answer. Here is a link to the procedure for enabling and logging into the root account:
Enabling "root" user account
This should enable you to do most anything. Just log into your root account (it may show up as Other on the login panel) and navigate to the file or folder and try to trash it. You might want to move the folder to the Macintosh HD=>Users=>Shared folder so it is easier to find when you log into the Root account.
Dan
Customer: replied 5 years ago.
     Thank you!!! This is gonna take time. I'll have to get
back to you. Wish me luck. Allen
Expert:  Dan - Master Tech replied 5 years ago.
Good Luck!
Dan
Customer: replied 5 years ago.
Aloha from Hawaii
     Thanks a million times over! The errant locked folder is gone,
for good, I hope. I have learned about my computer stuff that I never
knew as well. None of the hard copy I have says anything about "root"
user account.
     This letter and its downloads will be kept filed away forever.
          Customer

Expert:  Dan - Master Tech replied 5 years ago.
I am happy to have been of service. Best wishes for the New Year from the mainland.
Dan
Dan - Master Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 1904
Experience: I have worked with Macs going back to the IIE. Installation, diagnostics, repair of all variations.
Dan - Master Tech and 2 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Aloha
     I can't get your accept thing to work--I'm trying to give you
$40.00 for your trouble.
               Allen
Customer: replied 5 years ago.
We got problems. Your payment system isn't working for me. You have
the right card apparently. It was renewed 04-08 to 04-11. the security
number is XXXXX I want to give you $40.00.
     Allen
Expert:  Dan - Master Tech replied 5 years ago.
I got the accept, thank you. If you care to add more there is a way to do it in the form of a bonus.
Dan
Dan - Master Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 1904
Experience: I have worked with Macs going back to the IIE. Installation, diagnostics, repair of all variations.
Dan - Master Tech and 2 other Mac Specialists are ready to help you
Expert:  Dan - Master Tech replied 5 years ago.
Thank you.<br />Dan
Customer: replied 5 years ago.
Did you get the added $25.00?   Allen
Expert:  Dan - Master Tech replied 5 years ago.
Yes, thanks again. Good luck with your newly acquired Mac super powers, be careful not to abuse them.
Dan
Customer: replied 5 years ago.
Aloha
     We got lost again. I did upgrade to OS 10.4.11. It improved many
things but my original still exists--I can't download anything from a
website. I get the "try a dffderent browser' again.
           Allen

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified