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Thomas Z
Thomas Z, Mac Genius
Category: Mac
Satisfied Customers: 172
Experience:  15 Years of Personal Experience on Mac, 6 months full time Computer Tech with Mac specialty
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why cant I get a secure connection

Customer Question

why can't I get a secure connection?
Submitted: 5 years ago.
Category: Mac
Expert:  Thomas Z replied 5 years ago.
Hello!

Is your system date correct? If not, correct it and try again.

This may also be your fix for Firefox:
  1. In the address bar, type about:config > click ‘Enter’.

  2. You’ll get a warning message, This might void your warranty!, click I’ll be careful, I promise!

  3. Double-click browser.ssl_override_behavior and change the value from ‘1’ to ‘2’.

  4. Restart Firefox.


Instead of disabling the notice all together, you can have a warning displayed – without having to add an exception.

  • browser.xul.error_pages.expert_bad_cert = true
I hope this fixes your problem. Good luck, Thomas.
Customer: replied 5 years ago.
I don't use firefox hardly at all, so this doesn't do much for me.

The main problem is that I simply cannot log into any site that has a login and I don't know why. It has always worked before for me.

I use OmniWeb as my main browser. If I try to go to a secure site, like PayPal, I get this error:
"Cannot Load Address
secure connection failed"

If I try to log into gmail from Safari, I get this message:
Safari can’t open the page.
Safari can’t open the page “https://www.google.com/accounts/ServiceLogin?continue=http://www.google.com/ig&followup=http://www.google.com/ig&service=ig&passive=true&cd=US&hl=en&nui=1<mpl=default” because it couldn’t establish a secure connection to the server “www.google.com”.

I use an application called MailPlane to access multiple gmail accounts. When trying to log in I get the message: "secure connection failure"

I have tried to log into my hosting accounts through an FTP program called Transmit. I simply get the message that I cannot log into the server.

Please, are there any other suggestions? Is this a system problem? I also have gmail widgets in the dashboard and they also cannot connect. The system clock time is correct.

HELP!
Customer: replied 5 years ago.
Just to further clarify... the messages I get are NOT popup alert boxes, but are messages within the browser and the pages simply will not load at all.

Please advise!

Thanks!


Expert:  Thomas Z replied 5 years ago.
Alright, I would like you to create a new account.

System Preferences -> Accounts

http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html

Log into that account and see if you still have the problem with this user.
Customer: replied 5 years ago.
Thanks for the reply. It seems I might have a bigger problem going on.

I went into System Preferences to add an account, but when I click on the lock to make changes, the lock will not UNlock, so I cannot add an account.

In addition, when I open my Keychain access, there are NO keys/passwords showing.

It seems I may need to reinstall my system? Or do you have another suggestion?

By the way, I am willing to pay more for your help through this!!!

Thanks!
Tami

Expert:  Thomas Z replied 5 years ago.
While in keychain access, click on the Keychain Access -> Keychain First Aid, after you enter your username and password, Make sure Verify is selected and click Start.

If there are problems (which I imagine there will be) select the Repair radio button and click Start.

This should repair your keychain so that certificates (and thus SSL connections) can be saved.
Thomas Z, Mac Genius
Category: Mac
Satisfied Customers: 172
Experience: 15 Years of Personal Experience on Mac, 6 months full time Computer Tech with Mac specialty
Thomas Z and 5 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
OK, the keychain trick worked! Thanks!

Still have some other issues, so I may be back with more questions!

Expert:  Thomas Z replied 5 years ago.
I am glad I could help! Take care :-D

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Thomas Z
Thomas Z
Mac Support Specialist
172 Satisfied Customers
15 Years of Personal Experience on Mac, 6 months full time Computer Tech with Mac specialty