How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
4906461
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a PowerBook G4. For some reason, lately, when I fill

Customer Question

I have a PowerBook G4. For some reason, lately, when I fill in a field requesting email, I get "Not a valid email". I thought maybe it was a FreeMail/spam issue but nothing works. I have put in my gmail, hotmail, yahoo, and myXXX@XXXXXX.XXX and nothing works. I don't know if I did something to my security or what but it is frustrating. Any guidance?



Optional Information:
OS: Mac OS X; Browser: Firefox

Already Tried:
I haven't tried anything so far because I don't know what I need to do.
Submitted: 6 years ago.
Category: Mac
Expert:  Mike replied 6 years ago.
Hmmm.

This is strange. So it happens only with web forms? And then you get an error that the email is not valid?

Is this with Firefox and Safari?

Let me know,
Mike
Customer: replied 6 years ago.
yes, only (so far) with web forms. and it is strange because i have a slew of sites that i have already signed up for and so far, they haven't given me any trouble when i sign in. but like right now, i am trying to start a new Yahoo merchant account and it won't take it. arrrrg. i haven't used Safari in over a year. i am willing to venture over there for the sake of trouble shooting if you wish. and if this feels more problamatic than 9.00 i am certainly willing to pay 15.00.

let me know your thoughts regarding safari etc.

thank you, Kristy
Expert:  Mike replied 6 years ago.
Yeah, give Safari a shot. this may be an issue with FireFox and we can deal with that after we determine if it iswith just a browser or your Mac behaving badly.

Let me know, Go sign up and see if Safari works.

Mike
Customer: replied 6 years ago.
I will do that but just as an fyi, i just tried to sign up under www.scancafe.com and it said that the city, state and zip are not congruent. i tried twice, being sure that i put in the correct info.
i will go to Safari now.
Customer: replied 6 years ago.
I just went into Safari and was successful with scancafe -- no interruptions. so, i will try yahoo and godaddy. i would still like to resolve the issue with firefox however as it is my preferred browser. i asked the guy at scancafe if he has heard of this trouble and he did say that it is rare but he has had customers with the same issue.
Expert:  Mike replied 6 years ago.
Yes, I have heard of it as well. I need to look around some more, so give me a little time to eat some dinner and then get some info and I'll be back to finish this for you.

Mike
Customer: replied 6 years ago.
Hi there,
Unless you sent me another answer, it looks like I have been waiting for your follow up -- as of yesterday 6:30pm. Can you please update me?
Expert:  Mike replied 6 years ago.
I have not found anything to specifically fix this.

The only thing I can suggest right now is to reset FireFox and see if that helps.

Do this:
Go to the Preferences in the FireFox menu and then choose Privacy. At the bottom choose Clear Now... and click on all the boxes.

This will delete cookies, settings, history and cache files.

Close the window, quit Firefox and restart it. Try again to enter text on a web site.

I'll keep looking, but nothing is coming up that points to a solution.
Mike
Customer: replied 6 years ago.
i am not that excited about deleting all of my settings. i will see if doing the other works. thank you.
Expert:  Mike replied 6 years ago.
Well, to fix this you may have to.
The settings, like cookies are replaceable as you visit each site. So it may be a slight inconvienience, it may fix the problem.

Let me know,
Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Mike
Mike
2171 Satisfied Customers
Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting