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Ask Flagbridge-MAC Your Own Question

Flagbridge-MAC
Flagbridge-MAC, Consultant
Category: Mac
Satisfied Customers: 4618
Experience:  Paid for 10 years of University with Network Engineering with extensive MAC usage (back to system 7)
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I just bought the Blackberry Storm. I downloaded the updated

Customer Question

I just bought the Blackberry Storm. I downloaded the updated driver for the Pocket Mac and updated my operating system to Leopard. However, it won't sync. Nothing happens on the phone when I hit the sync button...any ideas?
Submitted: 8 years ago.
Category: Mac
Expert:  Flagbridge-MAC replied 8 years ago.
There are some known issues with the Storm and PMac.

You need to PATCH your PMac to support your storm.

Instructions are here.


http://www.pocketmacsupport.net/index.php?section=knowledge&action=view&article_id=99
Customer: replied 8 years ago.
I downloaded the driver from this site and followed these directions...it didn't help. Any other ideas? Is there anything I could have done wrong? I removed the blackberry from the USB port, istalled the new driver, restarted the computer, plugged it back in and then hit sync....it came up that it failed that it couldn't locate the blackberry.
Expert:  Flagbridge-MAC replied 8 years ago.
Reboot in safe mode and if it comes back alive reboot back to regular mode.

Could be a simple filesystem issue repaired automatically on entering safe mode.

When you reboot hold shift down to enter safe mode.
Customer: replied 8 years ago.
I'm not sure I did this but I restarted my computer holding down the shift key...it just twirled around for awhile and then the the computer restarted again. I tried the Pocket Mac application again and it came back failed. any other ideas?
Expert:  Flagbridge-MAC replied 8 years ago.
silly question but is the storm turned on and operational when you plug it in?

Does the device show up as a drive or anything to ensure that Mac sees it?
Customer: replied 8 years ago.
The storm is turned on and operational but doesn't show up as a drive on the Mac.
Expert:  Flagbridge-MAC replied 8 years ago.
Does the storm show any indication it is connected?

It prompted you to connect yor blackberry for further synching , but still wont see it?

Can you past the sync log from pocket mac?
Customer: replied 8 years ago.
It doesn't show any indication it's connected. When I ran the program, it didn't prompt me to connect it. I disconnected it because the directions on the web page told me to, then I reconnected it an ran the program. Here's the log:















===============================================
[04:23:08.155] 2008-12-01
[04:23:08.187] PocketMac SyncManager Started
[04:23:09.741] Blackberry -> /dev/cu.Blackberry
[04:23:10.168] No mounted media card found.
[04:23:17.660] Finished:0
[04:23:18.804] Progress:ISyncClientConnectingPhase 0
[04:23:28.837] BlackBerry device pin 0
[04:23:42.859] BlackBerry device pin 0
[04:23:56.881] BlackBerry device pin 0
[04:24:10.903] BlackBerry device pin 0
[04:24:15.423] Finished:1
[04:24:33.916] No mounted media card found.
[04:24:50.171] No mounted media card found.
===============================================
[05:16:22.724] 2008-12-01
[05:16:22.726] PocketMac SyncManager Started
[05:16:23.669] Blackberry -> /dev/cu.Blackberry
[05:16:23.817] No mounted media card found.
[05:16:38.463] Made the connection
[05:16:38.492] Synchronization engine version 4.1
[05:16:43.820] No mounted media card found.
[05:17:03.820] No mounted media card found.
===============================================
[05:17:22.564] 2008-12-01
[05:17:22.566] PocketMac SyncManager Started
[05:17:22.999] Blackberry -> /dev/cu.Blackberry
[05:17:23.147] No mounted media card found.
[05:17:39.110] .mac settings verified. Settings stored for future use.
[05:17:43.150] No mounted media card found.
[05:17:44.344] .mac settings verified. Settings stored for future use.
[05:18:03.150] No mounted media card found.
[05:18:23.419] No mounted media card found.
[05:18:39.088] Creating folder PocketMacBackupData - do not delete on .mac disk
[05:18:39.774] Finished:0
[05:18:40.943] Progress:ISyncClientConnectingPhase 0
[05:18:50.946] BlackBerry device pin 0
[05:19:04.968] BlackBerry device pin 0
[05:19:18.990] BlackBerry device pin 0
[05:19:33.012] BlackBerry device pin 0
[05:19:37.532] Finished:1
[05:19:46.933] No mounted media card found.
[05:20:03.150] No mounted media card found.
[05:20:23.150] No mounted media card found.
[05:20:43.150] No mounted media card found.
[05:21:03.150] No mounted media card found.
[05:21:23.150] No mounted media card found.
[05:21:43.150] No mounted media card found.
[05:22:03.150] No mounted media card found.
[05:22:23.150] No mounted media card found.
[05:22:43.150] No mounted media card found.
[05:23:03.150] No mounted media card found.
[05:23:23.150] No mounted media card found.
[05:23:43.150] No mounted media card found.
[05:24:03.149] No mounted media card found.
[05:24:23.150] No mounted media card found.
[05:24:43.150] No mounted media card found.
[05:25:03.150] No mounted media card found.
[05:25:23.150] No mounted media card found.
[05:25:43.150] No mounted media card found.
[05:26:03.150] No mounted media card found.
[05:26:23.150] No mounted media card found.
[05:26:43.150] No mounted media card found.
[05:27:03.150] No mounted media card found.
[05:27:23.150] No mounted media card found.
[05:27:43.150] No mounted media card found.
[05:28:03.149] No mounted media card found.
[05:28:23.150] No mounted media card found.
[05:28:43.150] No mounted media card found.
[05:29:03.150] No mounted media card found.
[05:29:23.150] No mounted media card found.
[05:29:43.150] No mounted media card found.
[05:30:03.332] No mounted media card found.
[05:30:23.150] No mounted media card found.
[05:30:43.150] No mounted media card found.
[05:31:03.150] No mounted media card found.
[05:31:23.150] No mounted media card found.
[05:31:43.150] No mounted media card found.
[05:32:03.150] No mounted media card found.
[05:32:23.150] No mounted media card found.
[05:32:43.150] No mounted media card found.
[05:33:03.150] No mounted media card found.
[05:33:23.150] No mounted media card found.
[05:33:43.150] No mounted media card found.
[05:34:03.150] No mounted media card found.
[05:34:23.150] No mounted media card found.
[05:34:43.150] No mounted media card found.
[05:35:03.150] No mounted media card found.
[05:35:23.150] No mounted media card found.
[05:35:43.150] No mounted media card found.
[05:36:03.150] No mounted media card found.
[05:36:23.150] No mounted media card found.
[05:36:43.150] No mounted media card found.
[05:37:03.150] No mounted media card found.
[05:37:23.150] No mounted media card found.
[05:37:43.149] No mounted media card found.
[05:38:03.149] No mounted media card found.
[05:38:23.149] No mounted media card found.
[05:38:43.149] No mounted media card found.
[05:39:03.149] No mounted media card found.
[05:39:23.149] No mounted media card found.
[05:39:43.149] No mounted media card found.
[05:40:03.149] No mounted media card found.
[05:40:23.149] No mounted media card found.
[05:40:43.149] No mounted media card found.
[05:41:03.149] No mounted media card found.
[05:41:23.149] No mounted media card found.
[05:41:43.503] No mounted media card found.
[05:42:03.149] No mounted media card found.
[05:42:23.149] No mounted media card found.
[05:42:43.149] No mounted media card found.
[05:43:03.149] No mounted media card found.
[05:43:23.149] No mounted media card found.
[05:43:41.715] Creating folder PocketMacBackupData - do not delete on .mac disk
[05:43:42.104] Finished:0
[05:43:43.352] Progress:ISyncClientConnectingPhase 0
[05:43:53.353] BlackBerry device pin 0
[05:44:07.374] BlackBerry device pin 0
[05:44:21.395] BlackBerry device pin 0
[05:44:35.416] BlackBerry device pin 0
[05:44:39.935] Finished:1
[05:44:46.126] No mounted media card found.
[05:45:03.149] No mounted media card found.
[05:45:07.185] Made the connection
[05:45:07.188] Synchronization engine version 4.1
[05:45:24.488] No mounted media card found.
[05:45:43.149] No mounted media card found.
[05:46:03.149] No mounted media card found.
[05:46:23.149] No mounted media card found.
[05:46:43.149] No mounted media card found.
[05:47:03.149] No mounted media card found.
===============================================
[05:50:19.824] 2008-12-01
[05:50:19.825] PocketMac SyncManager Started
[05:50:20.371] Blackberry -> /dev/cu.Blackberry
[05:50:30.373] BlackBerry device pin 0
[05:50:30.393] Could not connect to BlackBerry; error code: 1
[05:50:30.565] No mounted media card found.
[05:50:50.708] No mounted media card found.
[05:50:58.241] Made the connection
[05:50:58.244] Synchronization engine version 4.1
[05:51:10.567] No mounted media card found.
[05:51:30.567] No mounted media card found.
[05:51:50.567] No mounted media card found.
[05:52:10.567] No mounted media card found.
[05:52:23.747] Creating folder PocketMacBackupData - do not delete on .mac disk
[05:52:29.426] Finished:0
[05:52:30.438] Progress:ISyncClientConnectingPhase 0
[05:52:40.440] BlackBerry device pin 0
[05:52:54.462] BlackBerry device pin 0
[05:53:08.484] BlackBerry device pin 0
[05:53:22.506] BlackBerry device pin 0
[05:53:27.026] Finished:1
[05:53:41.856] No mounted media card found.
[05:53:50.666] No mounted media card found.
[05:54:10.567] No mounted media card found.
[05:54:30.567] No mounted media card found.
[05:54:50.567] No mounted media card found.
[05:55:10.567] No mounted media card found.
[05:55:30.567] No mounted media card found.
===============================================
[05:57:29.416] 2008-12-01
[05:57:29.698] PocketMac SyncManager Started
[05:57:33.885] Blackberry -> /dev/cu.Blackberry
[05:57:34.981] No mounted media card found.
[05:57:40.416] Creating folder PocketMacBackupData - do not delete on .mac disk
[05:57:46.045] Finished:0
[05:57:47.073] Progress:ISyncClientConnectingPhase 0
[05:57:57.243] BlackBerry device pin 0
[05:58:11.264] BlackBerry device pin 0
[05:58:25.286] BlackBerry device pin 0
[05:58:39.309] BlackBerry device pin 0
[05:58:43.828] Finished:1
[05:58:54.984] No mounted media card found.
[05:59:14.984] No mounted media card found.
[05:59:34.984] No mounted media card found.
[05:59:54.984] No mounted media card found.
[06:00:14.984] No mounted media card found.
[06:00:34.984] No mounted media card found.
[06:00:54.984] No mounted media card found.
[06:01:14.984] No mounted media card found.
[06:01:34.983] No mounted media card found.
[06:01:54.984] No mounted media card found.
[06:02:14.983] No mounted media card found.
===============================================
[06:09:56.399] 2008-12-01
[06:09:56.534] PocketMac SyncManager Started
[06:10:01.799] Blackberry -> /dev/cu.Blackberry
[06:10:03.192] No mounted media card found.
[06:10:09.809] Creating folder PocketMacBackupData - do not delete on .mac disk
[06:10:15.449] Finished:0
[06:10:16.465] Progress:ISyncClientConnectingPhase 0
[06:10:26.486] BlackBerry device pin 0
[06:10:40.507] BlackBerry device pin 0
[06:10:54.528] BlackBerry device pin 0
[06:11:08.550] BlackBerry device pin 0
[06:11:13.070] Finished:1
[06:11:44.236] No mounted media card found.
[06:12:03.194] No mounted media card found.
[06:12:23.195] No mounted media card found.
[06:12:43.195] No mounted media card found.
[06:13:03.195] No mounted media card found.
[06:13:23.195] No mounted media card found.
[06:13:43.195] No mounted media card found.
[06:14:03.195] No mounted media card found.
[06:14:23.195] No mounted media card found.
[06:14:43.195] No mounted media card found.
[06:15:03.195] No mounted media card found.
[06:15:23.195] No mounted media card found.
[06:15:43.195] No mounted media card found.
[06:16:03.194] No mounted media card found.
[06:16:23.195] No mounted media card found.
[06:16:43.195] No mounted media card found.
[06:17:03.195] No mounted media card found.
[06:17:23.195] No mounted media card found.
[06:17:43.195] No mounted media card found.
[06:18:03.195] No mounted media card found.
[06:18:23.195] No mounted media card found.
[06:18:43.195] No mounted media card found.
[06:19:03.195] No mounted media card found.
[06:19:23.195] No mounted media card found.
[06:19:43.195] No mounted media card found.
[06:20:03.195] No mounted media card found.
[06:20:22.914] Creating folder PocketMacBackupData - do not delete on .mac disk
[06:20:23.228] Finished:0
[06:20:24.383] Progress:ISyncClientConnectingPhase 0
[06:20:34.386] BlackBerry device pin 0
[06:20:48.408] BlackBerry device pin 0
[06:21:02.430] BlackBerry device pin 0
[06:21:16.452] BlackBerry device pin 0
[06:21:20.972] Finished:1
[06:21:27.411] No mounted media card found.
===============================================
[06:25:49.115] 2008-12-01
[06:25:49.157] PocketMac SyncManager Started
[06:25:50.828] Blackberry -> /dev/cu.Blackberry
[06:25:51.212] No mounted media card found.
[06:25:55.486] Creating folder PocketMacBackupData - do not delete on .mac disk
[06:26:01.183] Finished:0
[06:26:02.202] Progress:ISyncClientConnectingPhase 0
[06:26:12.205] BlackBerry device pin 0
[06:26:26.227] BlackBerry device pin 0
[06:26:40.249] BlackBerry device pin 0
[06:26:54.271] BlackBerry device pin 0
[06:26:58.790] Finished:1
[06:27:11.215] No mounted media card found.
[06:27:31.215] No mounted media card found.
[06:27:51.215] No mounted media card found.
[06:28:11.215] No mounted media card found.
[06:28:31.215] No mounted media card found.
[06:28:51.215] No mounted media card found.
[06:29:11.215] No mounted media card found.
[06:29:31.215] No mounted media card found.
[06:29:51.215] No mounted media card found.
[06:30:11.215] No mounted media card found.
[06:30:31.215] No mounted media card found.
[06:30:51.215] No mounted media card found.
[06:31:11.215] No mounted media card found.
[06:31:31.215] No mounted media card found.
[06:31:51.215] No mounted media card found.
[06:32:11.215] No mounted media card found.
[06:32:31.215] No mounted media card found.
[06:32:51.215] No mounted media card found.
[06:33:11.215] No mounted media card found.
[06:33:31.215] No mounted media card found.
[06:33:51.215] No mounted media card found.
[06:34:11.215] No mounted media card found.
[06:34:31.215] No mounted media card found.
[06:34:51.215] No mounted media card found.
[06:35:11.215] No mounted media card found.
[06:35:31.215] No mounted media card found.
[06:35:51.215] No mounted media card found.
[06:36:11.215] No mounted media card found.
[06:36:31.215] No mounted media card found.
[06:36:51.215] No mounted media card found.
[06:37:11.215] No mounted media card found.
[06:37:31.215] No mounted media card found.
[06:37:51.215] No mounted media card found.
[06:38:11.215] No mounted media card found.
[06:38:31.376] No mounted media card found.
[06:38:51.215] No mounted media card found.
[06:39:11.215] No mounted media card found.
[06:39:31.215] No mounted media card found.
[06:39:51.215] No mounted media card found.
[06:40:11.215] No mounted media card found.
[06:40:31.215] No mounted media card found.
[06:40:51.215] No mounted media card found.
[06:41:11.215] No mounted media card found.
[06:41:31.215] No mounted media card found.
[06:41:51.215] No mounted media card found.
[06:42:11.215] No mounted media card found.
[06:42:31.215] No mounted media card found.
[06:42:51.215] No mounted media card found.
[06:43:11.215] No mounted media card found.
[06:43:31.215] No mounted media card found.
[06:43:51.215] No mounted media card found.
[06:44:11.215] No mounted media card found.
[06:44:31.215] No mounted media card found.
[06:44:51.215] No mounted media card found.
[06:45:11.215] No mounted media card found.
[06:45:31.215] No mounted media card found.
[06:45:51.215] No mounted media card found.
[06:46:11.214] No mounted media card found.
[06:46:31.214] No mounted media card found.
[06:46:51.214] No mounted media card found.
[06:47:11.214] No mounted media card found.
[06:47:31.214] No mounted media card found.
[06:47:51.214] No mounted media card found.
[06:48:11.214] No mounted media card found.
[06:48:31.214] No mounted media card found.
[06:48:51.214] No mounted media card found.
[06:49:11.214] No mounted media card found.
[06:49:31.214] No mounted media card found.
[06:49:51.214] No mounted media card found.
[06:50:11.214] No mounted media card found.
[06:50:31.214] No mounted media card found.
===============================================
[06:52:18.088] 2008-12-01
[06:52:18.090] PocketMac SyncManager Started
[06:52:18.637] Blackberry -> /dev/cu.Blackberry
[06:52:18.785] No mounted media card found.
[06:52:25.190] Creating folder PocketMacBackupData - do not delete on .mac disk
[06:52:30.832] Finished:0
[06:52:31.885] Progress:ISyncClientConnectingPhase 0
[06:52:41.887] BlackBerry device pin 0
[06:52:55.910] BlackBerry device pin 0
[06:53:09.932] BlackBerry device pin 0
[06:53:23.954] BlackBerry device pin 0
[06:53:28.474] Finished:1
[06:54:07.109] No mounted media card found.
[06:54:18.788] No mounted media card found.
[06:54:38.788] No mounted media card found.
[06:54:54.555] Made the connection
[06:54:54.588] Synchronization engine version 4.1
[06:55:18.874] No mounted media card found.
[06:55:38.857] No mounted media card found.
[06:55:58.788] No mounted media card found.
[06:56:19.463] No mounted media card found.
[06:56:38.788] No mounted media card found.
[06:57:33.310] No mounted media card found.
[06:57:38.788] No mounted media card found.
[06:57:58.788] No mounted media card found.
[06:58:18.788] No mounted media card found.
[06:58:38.788] No mounted media card found.
[06:58:58.788] No mounted media card found.
[06:59:18.788] No mounted media card found.
[06:59:38.788] No mounted media card found.
[06:59:58.788] No mounted media card found.
[07:00:18.788] No mounted media card found.
===============================================
[07:00:46.722] 2008-12-01
[07:00:46.724] PocketMac SyncManager Started
[07:00:47.329] Blackberry -> /dev/cu.Blackberry
[07:00:47.866] No mounted media card found.
[07:01:07.869] No mounted media card found.
[07:01:27.869] No mounted media card found.
[07:01:47.869] No mounted media card found.
[07:02:07.869] No mounted media card found.
[07:02:23.761] Creating folder PocketMacBackupData - do not delete on .mac disk
[07:02:29.380] Finished:0
[07:02:30.423] Progress:ISyncClientConnectingPhase 0
[07:02:40.426] BlackBerry device pin 0
[07:02:54.448] BlackBerry device pin 0
[07:03:08.470] BlackBerry device pin 0
[07:03:22.492] BlackBerry device pin 0
[07:03:27.012] Finished:1
[07:03:54.124] No mounted media card found.
[07:04:07.869] No mounted media card found.
[07:04:18.327] Creating folder PocketMacBackupData - do not delete on .mac disk
[07:04:18.608] Finished:0
[07:04:19.722] Progress:ISyncClientConnectingPhase 0
[07:04:29.724] BlackBerry device pin 0
[07:04:43.746] BlackBerry device pin 0
[07:04:57.768] BlackBerry device pin 0
[07:05:11.790] BlackBerry device pin 0
[07:05:16.310] Finished:1
[07:05:27.869] No mounted media card found.
[07:05:47.869] No mounted media card found.
[07:06:07.869] No mounted media card found.
===============================================
[07:06:22.879] 2008-12-01
[07:06:22.881] PocketMac SyncManager Started
[07:06:23.313] Blackberry -> /dev/cu.Blackberry
[07:06:23.461] No mounted media card found.
[07:06:43.464] No mounted media card found.
[07:07:03.464] No mounted media card found.
[07:07:23.464] No mounted media card found.
[07:07:43.464] No mounted media card found.
[07:08:03.464] No mounted media card found.
[07:08:32.392] No mounted media card found.
[07:08:52.392] No mounted media card found.
[07:09:12.392] No mounted media card found.
[07:09:32.392] No mounted media card found.
[07:09:52.392] No mounted media card found.
[07:10:12.392] No mounted media card found.
[07:10:32.392] No mounted media card found.
[07:10:52.392] No mounted media card found.
[07:11:12.392] No mounted media card found.
[07:11:32.392] No mounted media card found.
[07:11:52.392] No mounted media card found.
[07:12:12.392] No mounted media card found.
[07:12:32.392] No mounted media card found.
[07:12:52.392] No mounted media card found.
[07:13:12.392] No mounted media card found.
[07:13:32.392] No mounted media card found.
[07:13:52.392] No mounted media card found.
[07:14:12.392] No mounted media card found.
[07:14:32.392] No mounted media card found.
[07:14:52.392] No mounted media card found.
[07:15:12.392] No mounted media card found.
[07:15:32.392] No mounted media card found.
[07:15:52.392] No mounted media card found.
[07:16:12.392] No mounted media card found.
[07:16:32.392] No mounted media card found.
[07:16:52.392] No mounted media card found.
[07:17:12.392] No mounted media card found.
[07:17:32.392] No mounted media card found.
[07:17:52.392] No mounted media card found.
[07:18:12.392] No mounted media card found.
[07:18:32.392] No mounted media card found.
===============================================
[07:18:54.356] 2008-12-01
[07:18:54.358] PocketMac SyncManager Started
[07:18:54.655] Blackberry -> /dev/cu.Blackberry
[07:18:54.803] No mounted media card found.
[07:19:14.806] No mounted media card found.
[07:19:34.806] No mounted media card found.
[07:19:54.806] No mounted media card found.
[07:20:14.941] No mounted media card found.
[07:20:26.728] Made the connection
[07:20:26.731] Synchronization engine version 4.1
[07:20:54.806] No mounted media card found.
[07:21:14.806] No mounted media card found.
[07:21:44.720] No mounted media card found.
===============================================
[10:37:26.172] 2008-12-01
[10:37:26.199] PocketMac SyncManager Started
[10:37:28.862] Blackberry -> /dev/cu.Blackberry
[10:37:29.301] No mounted media card found.
[10:37:32.449] Creating folder PocketMacBackupData - do not delete on .mac disk
[10:37:37.989] Finished:0
[10:37:39.031] Progress:ISyncClientConnectingPhase 0
[10:37:49.035] BlackBerry device pin 0
[10:38:03.057] BlackBerry device pin 0
[10:38:17.079] BlackBerry device pin 0
[10:38:31.101] BlackBerry device pin 0
[10:38:35.622] Finished:1
[10:38:49.303] No mounted media card found.
[10:39:09.302] No mounted media card found.
[10:39:29.302] No mounted media card found.
===============================================
[10:39:45.260] 2008-12-01
[10:39:45.263] PocketMac SyncManager Started
[10:39:46.221] Blackberry -> /dev/cu.Blackberry
[10:39:46.389] No mounted media card found.
[10:39:53.632] Creating folder PocketMacBackupData - do not delete on .mac disk
[10:39:59.149] Finished:0
[10:40:00.365] Progress:ISyncClientConnectingPhase 0
[10:40:10.367] BlackBerry device pin 0
[10:40:24.395] BlackBerry device pin 0
[10:40:38.418] BlackBerry device pin 0
[10:40:52.445] BlackBerry device pin 0
[10:40:56.967] Finished:1
[10:41:12.692] No mounted media card found.
[10:41:26.391] No mounted media card found.
[10:41:46.467] No mounted media card found.
[10:42:06.525] No mounted media card found.
[10:42:26.677] No mounted media card found.
[10:42:46.427] No mounted media card found.
[10:43:06.392] No mounted media card found.
[10:43:26.391] No mounted media card found.
[10:43:46.392] No mounted media card found.
[10:44:06.391] No mounted media card found.
[10:44:26.392] No mounted media card found.
[10:44:46.392] No mounted media card found.
[10:45:06.392] No mounted media card found.
[10:45:26.391] No mounted media card found.
===============================================
[10:47:12.094] 2008-12-01
[10:47:12.192] PocketMac SyncManager Started
[10:47:22.080] Blackberry -> /dev/cu.Blackberry
[10:47:23.916] No mounted media card found.
[10:47:35.068] Creating folder PocketMacBackupData - do not delete on .mac disk
[10:47:40.597] Finished:0
[10:47:41.632] Progress:ISyncClientConnectingPhase 0
[10:47:51.636] BlackBerry device pin 0
[10:48:05.658] BlackBerry device pin 0
[10:48:19.680] BlackBerry device pin 0
[10:48:33.702] BlackBerry device pin 0
[10:48:38.223] Finished:1
[10:48:43.918] No mounted media card found.
[10:48:53.518] Creating folder PocketMacBackupData - do not delete on .mac disk
[10:48:53.699] Finished:0
[10:48:54.847] Progress:ISyncClientConnectingPhase 0
[10:49:04.849] BlackBerry device pin 0
[10:49:18.871] BlackBerry device pin 0
[10:49:32.893] BlackBerry device pin 0
[10:49:46.916] BlackBerry device pin 0
[10:49:51.437] Finished:1
[10:50:03.919] No mounted media card found.
[10:50:23.919] No mounted media card found.
[10:50:43.918] No mounted media card found.
[10:51:03.918] No mounted media card found.
[10:51:23.918] No mounted media card found.
[10:51:43.918] No mounted media card found.
[10:52:03.918] No mounted media card found.
[10:52:23.918] No mounted media card found.
[10:52:43.919] No mounted media card found.
[10:53:03.918] No mounted media card found.
[10:53:23.918] No mounted media card found.
[10:53:43.919] No mounted media card found.
[10:54:03.918] No mounted media card found.
[10:54:23.918] No mounted media card found.
[10:54:43.918] No mounted media card found.
[10:55:03.954] No mounted media card found.
[10:55:23.918] No mounted media card found.
[10:55:43.919] No mounted media card found.
[10:56:03.918] No mounted media card found.
[10:56:23.918] No mounted media card found.
[10:56:43.918] No mounted media card found.
[10:57:03.918] No mounted media card found.
[10:57:23.918] No mounted media card found.
[10:57:43.918] No mounted media card found.
[10:58:03.919] No mounted media card found.
[10:58:23.918] No mounted media card found.
[10:58:43.918] No mounted media card found.
[10:59:03.919] No mounted media card found.
[10:59:23.919] No mounted media card found.
[10:59:43.918] No mounted media card found.
[11:00:03.919] No mounted media card found.
[11:00:23.918] No mounted media card found.
[11:00:43.919] No mounted media card found.
[11:01:03.918] No mounted media card found.
[11:01:23.919] No mounted media card found.
[11:01:43.918] No mounted media card found.
[11:02:03.918] No mounted media card found.
[11:02:23.918] No mounted media card found.
[11:02:43.918] No mounted media card found.
[11:03:03.919] No mounted media card found.
[11:03:23.919] No mounted media card found.
[11:03:43.918] No mounted media card found.
[11:04:03.918] No mounted media card found.
[11:04:23.918] No mounted media card found.
[11:04:43.918] No mounted media card found.
[11:05:03.918] No mounted media card found.
[11:05:23.919] No mounted media card found.
[11:05:43.918] No mounted media card found.
[11:06:03.919] No mounted media card found.
[11:06:23.918] No mounted media card found.
[11:06:43.919] No mounted media card found.
[11:07:03.918] No mounted media card found.
[11:07:23.918] No mounted media card found.
[11:07:43.919] No mounted media card found.
[11:08:03.919] No mounted media card found.
[11:08:23.918] No mounted media card found.
[11:08:43.918] No mounted media card found.
[11:09:03.918] No mounted media card found.
[11:09:23.918] No mounted media card found.
[11:09:43.919] No mounted media card found.
[11:10:03.919] No mounted media card found.
[11:10:23.918] No mounted media card found.
[11:10:43.918] No mounted media card found.
[11:11:03.919] No mounted media card found.
[11:11:23.919] No mounted media card found.
[11:11:43.918] No mounted media card found.
[11:12:03.918] No mounted media card found.
[11:12:23.918] No mounted media card found.
[11:12:43.919] No mounted media card found.
[11:13:03.919] No mounted media card found.
[11:13:23.918] No mounted media card found.
[11:13:43.919] No mounted media card found.
[11:14:03.919] No mounted media card found.
===============================================
[11:20:30.339] 2008-12-01
[11:20:30.385] PocketMac SyncManager Started
[11:20:33.837] Blackberry -> /dev/cu.Blackberry
[11:20:34.873] No mounted media card found.
[11:20:43.256] Creating folder PocketMacBackupData - do not delete on .mac disk
[11:20:48.806] Finished:0
[11:20:50.059] Progress:ISyncClientConnectingPhase 0
[11:21:00.062] BlackBerry device pin 0
[11:21:14.084] BlackBerry device pin 0
[11:21:28.132] BlackBerry device pin 0
[11:21:42.189] BlackBerry device pin 0
[11:21:46.735] Finished:1
[11:21:54.875] No mounted media card found.
[11:22:14.875] No mounted media card found.
[11:22:34.875] No mounted media card found.
[11:22:54.876] No mounted media card found.
[11:23:14.875] No mounted media card found.
[11:23:34.876] No mounted media card found.
[11:23:54.876] No mounted media card found.
[11:24:14.876] No mounted media card found.
[11:24:34.875] No mounted media card found.
[11:24:54.876] No mounted media card found.
[11:25:14.876] No mounted media card found.
[11:25:34.876] No mounted media card found.
[11:25:54.876] No mounted media card found.
[11:26:14.876] No mounted media card found.
[11:26:34.875] No mounted media card found.
[11:26:54.875] No mounted media card found.
[11:27:14.875] No mounted media card found.
[11:27:34.876] No mounted media card found.
[11:27:54.875] No mounted media card found.
[11:28:14.876] No mounted media card found.
[11:28:34.875] No mounted media card found.
[11:28:54.875] No mounted media card found.
[11:29:14.875] No mounted media card found.
[11:29:34.875] No mounted media card found.
[11:29:54.875] No mounted media card found.
[11:30:14.875] No mounted media card found.
[11:30:34.875] No mounted media card found.
[11:30:54.875] No mounted media card found.
[11:31:14.875] No mounted media card found.
[11:31:34.875] No mounted media card found.
[11:31:54.875] No mounted media card found.
[11:32:14.875] No mounted media card found.
[11:32:34.875] No mounted media card found.
[11:32:54.875] No mounted media card found.
[11:33:14.876] No mounted media card found.
[11:33:34.875] No mounted media card found.
[11:33:54.876] No mounted media card found.
[11:34:14.875] No mounted media card found.
[11:34:34.875] No mounted media card found.
[11:34:54.875] No mounted media card found.
[11:35:14.875] No mounted media card found.
[11:35:34.876] No mounted media card found.
[11:35:54.875] No mounted media card found.
[11:36:14.875] No mounted media card found.
[11:36:34.875] No mounted media card found.
[11:36:54.875] No mounted media card found.
[11:37:14.875] No mounted media card found.
[11:37:34.876] No mounted media card found.
[11:37:54.875] No mounted media card found.
[11:38:14.875] No mounted media card found.
[11:38:34.876] No mounted media card found.
[11:38:54.875] No mounted media card found.
[11:39:14.583] Creating folder PocketMacBackupData - do not delete on .mac disk
[11:39:14.764] Finished:0
[11:39:17.919] Progress:ISyncClientConnectingPhase 0
[11:39:27.922] BlackBerry device pin 0
[11:39:41.944] BlackBerry device pin 0
[11:39:55.967] BlackBerry device pin 0
[11:40:09.989] BlackBerry device pin 0
[11:40:14.510] Finished:1
[11:40:20.795] No mounted media card found.
[11:40:34.875] No mounted media card found.
[11:40:54.876] No mounted media card found.
[11:41:14.875] No mounted media card found.
[11:41:34.875] No mounted media card found.
[11:41:54.875] No mounted media card found.
[11:42:14.875] No mounted media card found.
[11:42:34.875] No mounted media card found.
[11:42:54.875] No mounted media card found.
[11:43:14.875] No mounted media card found.
[11:43:34.876] No mounted media card found.
[11:43:54.875] No mounted media card found.
[11:44:14.876] No mounted media card found.
[11:44:34.876] No mounted media card found.
===============================================
[11:48:54.906] 2008-12-01
[11:48:54.910] PocketMac SyncManager Started
[11:48:55.457] Blackberry -> /dev/cu.Blackberry
[11:48:55.782] No mounted media card found.
Expert:  Flagbridge-MAC replied 8 years ago.
remove pocket mac from your system, reboot, reinstall, patch, and reboot.

Then try to connect with the phone.
Customer: replied 8 years ago.
I tried that and it didn't work either. any other ideas?