How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask The MacWhisperer Your Own Question

The MacWhisperer
The MacWhisperer, Professional Mac Guru
Category: Mac
Satisfied Customers: 250
Experience:  25+ years on the Mac, 6+ years as a Mac Guru running a computer consultant company.
Type Your Mac Question Here...
The MacWhisperer is online now
A new question is answered every 9 seconds

I had to reinstall my system, OS 10.5.5 and now my external

Customer Question

I had to reinstall my system, OS 10.5.5 and now my external harddrives are locked and I cannot unlock them. Any ideas?
Submitted: 8 years ago.
Category: Mac
Expert:  The MacWhisperer replied 8 years ago.
When you say your disks are locked, what does that mean specifically? Can you open them up? Can you mount them? Can you see them?

When you reinstalled did you do an archive and install an upgrade or a fresh installation?

I think it's a basic permissions issue, but I'm not 100% Sure just yet.
Customer: replied 8 years ago.
Thank you! After I used BatChmod I had to run Drive Genius and repair the drive. It worked, all drives are again accesseble and I can deliver the photos to the client! Thank you very much!
Expert:  The MacWhisperer replied 8 years ago.
Glad to hear everything worked. Thank you.