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Rob
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience:  14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
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machine iMac 700MHz, PowerPC G4, 256MB memory. iTunes installed

Customer Question

machine: iMac 700MHz, PowerPC G4, 256MB memory. iTunes installed reQuires QuickTime 7.3.1 or later.    What to do to fix?
Submitted: 5 years ago.
Category: Mac
Expert:  Rob replied 5 years ago.
Here is where you can download QuickTime:

http://www.apple.com/quicktime/download/


That should do it.
Expert:  Rob replied 5 years ago.
I guess I should point you to all of the Mac OSX Quicktime downloads. Since I didn't ask you which version of Mac OSX you are using.

Jaguar is 10.2
Panther is 10.3
Tiger is 10.4
Leopard is 10.5

Here is the download link for 10.2 Jaguar Quicktime: http://docs.info.apple.com/article.html?artnum=120259

Here is the link for 10.3 Panther: http://www.apple.com/support/downloads/quicktime745forpanther.html


Here's 10.4 Tiger & 10.5 Leopard Quicktime links again: http://www.apple.com/quicktime/download/
Expert:  Rob replied 5 years ago.
Hello againCustomer Another option would be to go to Software Update under the Apple Logo in the upper left corner. The Software Update app connects with Apple and Apple figures out what you need or what you haven't installed for your computer that's available for it. Let me know how any of these work out. Have a nice weekend.
Customer: replied 5 years ago.
I've been on the phone with Apple help and done everything that they suggested.
Nothing worked. even deleting the original Quicktime and reinstalling. the trash wouldnt empty due to some kind of .nib in use errors. They did not know what to do except take the computer to repair shop.
Expert:  Rob replied 5 years ago.
Another thing to try would be throw iTunes and Quicktime in the trash. Then going to your Hard Drive/Library/Receipts and throw in the trash the iTunes and Quicktime packages. Restart, empty the trash and run Software Update to see if it will install fresh iTunes and Quicktime for you.
Customer: replied 5 years ago.
QuickTimePlayer won't empty from trash due to: XXXXX XXXXX operation cannot be completed because the item "MovieInfo.nib" is in use. 2- "JobProgresswindow.nib" 3-"SaveAsOptionsAccessory.nib" 4- QTPreferences.nib" 5- QTMovieWindow.nib" 6- QTPFavorites.nib" 7-ProcessingWindow.nib"
    Then, after the last message the trash process just closes. QuickTime still there.?!?

Expert:  Rob replied 5 years ago.
Download Cocktail app from this link:
http://www.macupdate.com/info.php/id/10909/cocktail

The download is for Mac OS 10.5. If you are running 10.4 or 10.3 further down the page there are links for that.
Launch Cocktail, click the System button at the top, click the Misc button, there is a button that shows up to Force Empty Trash on your hard drive, click that and it should empty.
Restart, run Software Update.

If the trash still won't empty after this, try restarting with the shift key held down and going through this process with Cocktail.   

Another way to try to get that trash to empty is hold down the Option key while selecting Empty Trash from the Finder menu.
Customer: replied 5 years ago.
I will try this when I get home.
Expert:  Rob replied 5 years ago.
Have you tried this yet? Let me know if it works.
Customer: replied 5 years ago.
nope. nothing. trash still won't empty!
Expert:  Rob replied 5 years ago.
At this point, I know of nothing to get out of this except to reinstall Mac OSX. If you do a archive and install, you won't lose all of your files. Here is Apple's website support info on doing that.

http://support.apple.com/kb/HT1710
Expert:  Rob replied 5 years ago.
Actually, one more thing.

Restart, as soon as you hear the startup chime hold the Command S keys. You'll get a Unix text screen. When the prompt come up type:

fsck -f

make sure there is a space between k and -. When the diagnostics say the computer seems to be ok type:

reboot then hit return and you'll start up back to normal and see if you can delete the trash or let Cocktail empty it.
Expert:  Rob replied 5 years ago.
Let me know if this works. If it doesn't, I'll opt out and let one of the other intelligent people see if they can get this figured out for you.
Customer: replied 5 years ago.
some kind of sibling error? disk Os5?
Expert:  Rob replied 5 years ago.
If you have or buy DiskWarrior, you may be able to repair the hard drive. If not, you will have to do a reinstall. You could try a archive and install but with that error, you could still have problems after an archive and install. I would back up all your important files and reformat the hard drive and do a erase and install.

Here is info on install options for Mac OSX.
http://support.apple.com/kb/HT1545

You insert your Install disk, restart holding the C key, click your language, click options and select Erase and Install. This destroys all data on your hard drive. Then you install a fresh copy of Mac OSX on your hard drive. This is like starting all over again from when the computer was new. Then you copy your personal information back on your hard drive.

If you are running Mac OS 10.5 and have an external hard drive that uses Time Machine to back up with, you could restore your computer to a point before this iTunes/Quicktime problem started. Do you have this?
Customer: replied 5 years ago.
No. I'm running 10.4.11. And do not have an external hard drive or Time Machine.
YUK. I Thank you for trying. I'm not giving up, I hope you still "Believe".
Dex

Does the erase and install wipe out AOL, Online banking, Bill pays etc.
Everything?
Customer: replied 5 years ago.
I don't even know how to backup important files, or if I even have any.
What is considered to be "important"?
Expert:  Rob replied 5 years ago.
Erasing the hard drive erases everything on it and reinstalling gives you a fresh copy of Mac OSX. Important files are anything you want to keep. Like songs for iTunes, pictures for iPhoto, your backup of Quicken data....whatever you consider important. Your online banking and bill pays won't be gone because that is all accessed online and not sitting on your hard drive. You would need to know your username and password XXXXX your banking.
Customer: replied 5 years ago.
This may have all started when I synced iphone. Does that make since?
Expert:  Rob replied 5 years ago.
When something goes wrong, none of it makes sense. If you have or can get a firewire cable and another Mac like a laptop with Mac OSX, you may be able to repair the hard drive in Target Disk mode. Here are instructions from Apple on that.

http://support.apple.com/kb/HT1661
Customer: replied 5 years ago.
I do have another identical imac. I'll try it.
Thank you.
If worse case senario, erase and install becomes neccesary will I have to reload
everything like aol, Osx versions, everything?
Customer: replied 5 years ago.
Seems as though I've lost OS9?
Holy Moly.
Expert:  Rob replied 5 years ago.
The Target Disk mode is to try to repair so you don't have to erase the drive. If you erase, you will lose everything. Target Disk mode is your only hope I think.
Customer: replied 5 years ago.
Can I reinstall OS9, since it's reQuired to do Target Disk Mode?
Expert:  Rob replied 5 years ago.
No, you don't need to reinstall Mac OS9. It is not required to do target disk mode. The instructions say the requirements are Macs that run Mac OS 8.6 or later. Mac OSX is later so that's all you need. Another good thing you can do with target disk mode is copy all of your important files to the other computer you are connected to. When in that mode you can see everything on the other computer's hard drive like it's an external hard drive so you can copy anything you want over to it.

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