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Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
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How do I get my Identities back into Entourage

Customer Question

I just upgraded to Leopard but had to do a erase and install. I backed up my entourage and have now loaded MS office with Entourage on my Powerbook G4. I also dropped my Identities into the documents folder but it will not populate my Entourage.
Submitted: 8 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 8 years ago.
Open Entourage

Click File>Import...

Import Entourage information from an archive, Click Next

Click Entourage archive

Navigate to the entourage file, and click Import
Customer: replied 8 years ago.
I clicked on import and archive and when I went to 2004 identities, then main identities it then de-highlighted anything beyond that to import, database, etc.

So what would solve this problem?
Expert:  Aggie Mac Master replied 8 years ago.
Is your Entourage archive file in the .rge format?
Customer: replied 8 years ago.
Are you kidding me, 12 hours to respond. I called Microsoft and paid $49 dollars and got this fixed with a live person.