How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Cant connect to the internet wireless. I can connect directly.

Customer Question

Can't connect to the internet wireless. I can connect directly. I'm using a comcast modem and a D-Link. I was able to connect before moving to a new city. I've tried resetting everything. Other wireless networks appear--but not mine. What should I do?
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Is your wireless hidden and /or encrypted? Is the wireless access point running? Can you access it from the web browser to check its settings.

Let me know.

Mike
Customer: replied 5 years ago.
I don't think it is hidden. I have assigned a password. It worked before I moved. I can only access it if I plug it in directly from the comcast modem
Expert:  Mike replied 5 years ago.
It sounds like the router has a different IP address, however, it should still show up in the list.

Have you reset the router and then tried to access it from the web browser?

What router is it?

Mike
Customer: replied 5 years ago.
Modem is arris model TM602g/ct
Wireless Router is D-Link model DIR-655

I did reset the router and clicked on the internet symbol at the top of my mac computer, my address still did not appear

Expert:  Mike replied 5 years ago.
Can you access the router from your browser? You should be able to go to 192.168.0.1 or whatever the default is for the D-Link. That should be it.

If it shows up in the browser window and seems to be running, then look over the Wireless settings and make sure they are not wrong or corrupted.

Also, do you use Cable or DSL or FIOS? Maybe the real reason is the change of service provider and now you need to have different authentication in the router to talk to the provider. But i think the router has Wireless off or you would still see it, just not be able to get access to the outside.

Let me know,
Mike
Customer: replied 5 years ago.
My prefs show an IP address: 24.10.128.98
Subnet mask: 255.255.254.0
Router: 24.10.128.1

When I click on the internet symbol dlink appears in the menu below airport on.

Do you want me to unplug my direct connection and try the wireless? If I do, how will I contact you. My phone number is XXXXX

Rodney
Expert:  Mike replied 5 years ago.
OK. You are talking about the Airport icon. I wasn't sure what you meant.

A reset D-Link will default to 192.168.0.1. Your prefs are not set right to see the router if you choose it from the menu.

Let's do this. What OS version are you using? We want to create a new Location and set Airport there, so we can keep your current settings.

Let me know.
Mike
Customer: replied 5 years ago.
Version 10.5.2
Expert:  Mike replied 5 years ago.
Great. Here we go...

Go to System Prefs and then click on Network.

Click on the Airport and then at the top pull the menu down and choose Edit Locations. Inside click the Plus sign + and create a new location and name it. Close this box
Make sure your new location is chosen in the pull down menu and then click on Airport again and then click on Advanced on the right side.
In here, click on TCP/IP tab and make sure it is set to use DHCP. Close all the windows and save the settings by clicking on Apply at the bottom. Go back into Advanced window and click on TCP/IP. There should now be a IP Address. It should be in the 192.168.xxx.xxx range. if it says 169.xxx.xxx.xxx, then we still have an issue. If it is a 192. number close everything again.

Now go to your browser and see if it accesses the Internet.

Let me know if it works. If so, please click on Accept.
Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified