How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aggie Mac Master Your Own Question

Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
11127226
Type Your Mac Question Here...
Aggie Mac Master is online now
A new question is answered every 9 seconds

On my MacBook Im trying to use Back to My Mac over the internet

Customer Question

On my MacBook Im trying to use Back to My Mac over the internet on a T Mobile modem. When I try and turn on Back to My Mac it comes up with this message: "Back to My Mac isn't working Properly because it requires a router that supports NAT Porting Mapping Protocol". I have spoke to Tec Support at NetGear and they said I can turn off NAT on my Router but it leaves my system open to Hackers which is not good. They did say there was another way by altering the setting on the MacBook but I'm not sure what needs altering can you help. I hope you can I would really like to crack this if possible. Best Regards XXXXX XXXXX
Submitted: 6 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 6 years ago.
Some third-party Internet routers use a technology called UPnP (Universal Plug and Play), which is similar to NAT-PMP. Back to My Mac works with both NAT-PMP and UPnP.

If Back to My Mac isn't working and you use a third-party router, make sure UPnP is enabled. Consult the device's documentation or contact the manufacturer for information about enabling UPnP.

Third-party router devices that work with Back to My Mac (as of 24-June-2008) *
Manufacturer and model     Router firmware version tested
ActionTec MI424-WR     4.0.16.1.56.0.10.7
Belkin F5D7230-4 WIRELESS G ROUTER, v. 7000     9.01.10
Buffalo WHR-G54S     1.40
D-Link DI-524 HIGH SPEED 2.4GHz 802.11G WIRELESS ROUTER, rev A     1.23
D-Link DI-624 HIGH SPEED 2.4GHz 802.11G WIRELESS ROUTER, rev C     2.76
D-Link DI-604, v. E1     3.53
D-Link DI-614+ v. A2     2.34
D-Link DGL-4100, v. A3     1.7
D-Link DGL-4300, v. A4     1.7
D-Link DWL-G730AP WIRELESS G POCKET ROUTER, v. B (with NAT enabled)     2.00
D-Link WBR-1310 WIRELESS G ROUTER, v. B     2.01
D-Link WBR-2310 WIRELESS G ROUTER, v. A     1.04
D-Link WBR-1310 v. B1     2.02
D-Link WBR-2310 v. A1     1.02
Linksys BEFSR41 v. 2     1.46.02
Linksys BEFSX41     1.50.18
Linksys BEFSR41, v. 4.3     2.00.02
Linksys WAG300N     1.01.06
Linksys WCG200, v 2.1     2.0.3.5
Linksys WRT54GS v. 7     7.50.2
Linksys WGA54G, v 2.1     1.16
Linksys WRT54G WIRELESS G BROADBAND ROUTER, v. 3     4.21.1
Linksys WRT300N WIRELESS N BROADBAND ROUTER, v. 1.1     1.51.2
Linksys WRT54GX4 (with SRX400)     1.00.20
Linksys WRT54GX2 ver 2 (with SRX200)     1.00.08
Microsoft MN-500, v. 0004     2.01.02.0590
Microsoft MN-700, v. 0004     2.01.02.0590
Netgear WGR614 WIRELESS G ROUTER, v. 8     1.1.1
Netgear WGT634NA     1.4.1.13
Netgear WGU624 DOUBLE 108 MBPS WIRELESS FIREWALL ROUTER     2.0.1.1
Netgear WPN824     1.0.19_1.0.1NA
Netgear WPN824 RANGEMAX WIRELESS ROUTER, v. 2     2.0.10_1.2.17NA
SMC Barricade SMC7004ABR     1.42.012
Trendnet TEW-432BRP v.C1.1R     2.00.0012
Zyxel P-330W     1.8
Zyxel X-550     1.6


Is your NetGear router on that list of routers?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified