How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aggie Mac Master Your Own Question

Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
11127226
Type Your Mac Question Here...
Aggie Mac Master is online now
A new question is answered every 9 seconds

I had a mac through work and they are taking it away today.

Customer Question

I had a mac through work and they are taking it away today. So! Yesterday I decided I couldn't live without a mac, and purchased a new one. I transfered all of the files and EVERYTHING over to my new machine. This basically made my new mac identical to the old one. I am concerned that (because all my applications are paid for by my current job, my sign on is still linked thru my employer, etc., if they take away my access I will be unable to sign in. What can I do to change the admin. access and keep all the applications. Is this possible?
Submitted: 6 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 6 years ago.
What applications are you talking about?
Customer: replied 6 years ago.
I have all design software (InDesign,photoshop) the parallel's desktop program. All applications have been duplicated onto my new Mac

Expert:  Aggie Mac Master replied 6 years ago.
If they work now, there is nothing that can be done to remove access to them. Once they are authorized on the computer, they will stay operational until you choose to uninstall them.
Customer: replied 6 years ago.
Okay, but the entire computer was copied and I think I am connected to a server. My sign on is thru my employer and links back to the server. How can I change that? When I try to do it now, It tells me the administrator needs to change the sign on and login information.
Expert:  Aggie Mac Master replied 6 years ago.
Could you give me a little more insight on how you copied "everything"?
Customer: replied 6 years ago.
I took one of those "fire wires" I think is what they are called and copied everything to the new one
Expert:  Aggie Mac Master replied 6 years ago.
We can make a new administratior account on the mac if that is what you are looking to do. You can then transfer the files from the old account to the newly created one.

Let me know if this is what you want to try.
Customer: replied 6 years ago.
I would like to try this. Can you help me?
Expert:  Aggie Mac Master replied 6 years ago.
Follow this procedure:

- Reboot

- Hold apple + s down after you hear the chime.

-When you get text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

After rebooting you should have a brand new admin account.
Customer: replied 6 years ago.
I am not in front of my new Mac yet, but I will try when I get home. If it works I will hit accept.
Customer: replied 6 years ago.
This isn't working for me. Can you help?

I don't know what the "hold apple" command means and I don't hear a chime when I restart...
Expert:  Aggie Mac Master replied 6 years ago.
On your keyboard there is an Apple key, but on the newer keyboards it is called command, next to the option key.

So on restart hold down Command and S

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Aggie Mac Master
Aggie Mac Master
Mac Support Specialist
316 Satisfied Customers
B.S. Biology from Texas A&M University and Long-time Mac User