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Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
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How do I deal with error code 1011 please - I cant get into ...

Resolved Question:

How do I deal with error code 1011 please - I cant get into certain websites for the last few days which I have been using regularly before that
Submitted: 8 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 8 years ago.
What version of OS X are you currently running?
Customer: replied 8 years ago.
Version 10.4.11
Expert:  Aggie Mac Master replied 8 years ago.
You can address the issue by dragging these two Software Update Cache files to the Trash:

"com.apple.SoftwareUpdate", located at /Library/Caches/

"com.apple.SoftwareUpdate", located at ~/Library/Caches/

Note: For locating the first file, /Library refers to the Library folder at the top level (or "root") of your hard disk. For the second file, the tilde (~) refers to your Home folder.
Customer: replied 8 years ago.
Reply to Aggie Mac Master's Post: Thanks - I've managed to locate the first file in the Library folder (still getting the 1011 error so far with this one file deleted), and   am having problems locating the 'home folder'.
Sorry I dont understand the terminology - can you guide me please
Thanks
Lucia
Customer: replied 8 years ago.
Hi ignore that question - have located home file and dragged both software update files in cache library to trash.... but still cant access the website !!! Any other suggestions please (.. I will definitely pay by the way when we get the solution, hope that's fair by you !)
Thanks again
Lucia
Expert:  Aggie Mac Master replied 8 years ago.
Let me get you to try deleting

com.apple.Safari

If this doesn't fix the problem let me know.
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