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Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
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I have an iMac G4 (Flat Panel) computer and recently it has ...

Resolved Question:

I have an iMac G4 (Flat Panel) computer and recently it has failed to recognize DVDs that I insert. They do not show up in finder, nor does the selected application open; the computer holds them without responding for about 20 seconds then spits the DVD back out again. Any help or information regarding this issue would be appreciated.
Submitted: 8 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 8 years ago.
I have had the exact same problem with my MacBook Pro.

I solved the problem by purchasing a CD/DVD Lens Cleaner at Wal-Mart.

Here is what they look like:

http://www.radioshack.com/product/index.jsp?productId=2453680

I would try this, as it will most likely solve your problem. If it doesn't, reply to this post and I will try to find you another solution.
Customer: replied 8 years ago.
Ok, I just went out and bought a laser cleaner, put it in and the computer recognized it and played it. After the cleaning process was over I attempted to put in a DVD again and it did the exact same thing: failed to recognize it and spit it out after about 20 seconds.
Expert:  Aggie Mac Master replied 8 years ago.
The drive could be extremely dirty, try using the cleaner a few more times and see if that solves the problem.
Aggie Mac Master and other Mac Specialists are ready to help you
Expert:  Aggie Mac Master replied 8 years ago.
The reason I am really pushing the cleaning option is that the other major possibility is that the drive has died, not a good thing.