How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aggie Mac Master Your Own Question

Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
Type Your Mac Question Here...
Aggie Mac Master is online now
A new question is answered every 9 seconds

I just got a new MacPro and migrated my files, but can not ...

Resolved Question:

I just got a new MacPro and migrated my files, but can not recognize my Nikon 9000 or Epson 3200 in the import file. I put the Nikon scan plug in''s in the plug in folder in CS3 as well as the Epson 3200 but they don''t show up and if I try to open Nikon Scan alone it quits with an error.
Submitted: 5 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 5 years ago.
What version of OS X are you currently running?

How are these scanners attached to your computer (USB or Firewire)?
Customer: replied 5 years ago.
OS 10.5.4 is the system, the Epson scanner is USB, the Nikon 9000 is attatched via firewire
Expert:  Aggie Mac Master replied 5 years ago.
Go to the Apple Menu>About this Mac>More Info

When you click on FireWire do you see your Nikon 9000 in the right side?

When you click on USB do you see your Epson 3200 in the right side?
Customer: replied 5 years ago.
Yes, it is there and here is some of the report when I try to start Nikon Scan by itself and not from CS3...
Process:        Nikon Scan 4 [1403]
Path:            /Applications/Nikon Software/Nikon Scan 4/Nikon Scan 4/Contents/MacOS/Nikon Scan 4
Identifier:      com.nikon.NikonScan
Version:        Nikon Scan 4.0.0.3020 (1.0)
Code Type:       PPC (Translated)
Parent Process: launchd [85]

Date/Time:       2008-08-03 11:07:27.770 -0600
OS Version:      Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000004c
Crashed Thread: 0

Thread 0 Crashed:
and also, yes I see the Epson scanner... also everything of course worked well on the G4 : )
Customer: replied 5 years ago.
I've also downloaded the latest from Nikon, as well as using the uninstall and install from the CD... I just bought the 9000 three weeks ago and it worked well on the G4 as I said.
Expert:  Aggie Mac Master replied 5 years ago.
Would you be willing to use a separate program to scan or do you need to be able to scan into Photoshop?
Expert:  Aggie Mac Master replied 5 years ago.
Try this, download VueScan (the best scanning program made for mac). It is compatible with both of your scanners and is truely a great program. They even provide a free trial to see if it is a good fit for you.

It allows direct export to Photoshop CS3.

You can have a look at it and download it here:

http://www.hamrick.com/

Hopefully this will solve your problems.

Thanks,
Jason
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience: B.S. Biology from Texas A&M University and Long-time Mac User
Aggie Mac Master and 3 other Mac Specialists are ready to help you
Expert:  Aggie Mac Master replied 5 years ago.
Do you think that piece of software will work for you?
Customer: replied 5 years ago.
actually downloaded and purchased vuescan...without even demo-ing it, the $79 version and don't like it...oops. Seems I can use CS2 fine with both scanners, but even substituting the import folders from 2 to 3 doesn't work either. Nikon stand alone doesn't work, but works in CS2 out of the import file...ah upgrading has it's moments doesn't it?
Expert:  Aggie Mac Master replied 5 years ago.
Wow, I am very surprised you don't like VueScan, I absolutely live by it and it can be used with almost every scanner.

The difference between CS2 and CS3 is that CS3 is universal. Try right clicking the photoshop cs3 application and click get info. Then check the box next to "Open using Rosetta".

This will slow down Photoshop, but I think that may fix your compatibility issue with your plug-ins. I had to do that with a few plug-ins until they made them universal.

Let me know if that works. Maybe you can request a refund on the VueScan?
Customer: replied 5 years ago.
OK... Rosetta works. I did email vuescan. I like using the curves, Ice etc. features in Nikon. Thanks for the help.
Jim

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified