How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Missing Folder Thread

Customer Question

Dear Staff:

I continue to receive the following message on my Mac: Macintosh HD Missing Folder Thread -64

Any ideas as to what this is and how to remedy it? I have run Disk Utility and Tech Tools on it to no avail.

Thank you!
Submitted: 5 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 5 years ago.
1. Disk Utility cannot repair the directory structure of the active startup disk but in Mac OS X 10.4 or 10.5, it can verify the active startup disk. To repair an OS X system disk with Disk Utility, you must startup the computer using an Apple Software Restore disc (included with newer Macs) or a Mac OS X Install disc. Insert the disc, restart the computer, and hold the C key when you hear the startup sound. You can release the key when the gray Apple appears.

2. It is normal for the computer to take longer to startup from a CD or DVD. The disc will automatically start the OS X installer but you do not need to reinstall OS X. If you are prompted to select a language and you do not see the menu bar at the top of the screen, click the right arrow button to proceed to the next screen.

3. Choose Disk Utility from the Utilities menu.

4. Select the name of the hard drive (e.g. Macintosh HD) on the left side of the window and click the First Aid tab if it is not already selected. To check the directory of the disk and attempt repair of any problems found, click the Repair Disk button. If it finds any problems, it will list them. Otherwise, it will say "The volume Macintosh HD appears to be OK."

To check and repair system file permissions, select the name of the hard drive on the left and click the Repair Disk Permissions button.

If this doesn't work, respond back and I can try to find a different technique for you.



If this answers your question, please kindly select * ACCEPT * so I can be rewarded for my efforts.
Customer: replied 5 years ago.
Reply to Aggie Mac Master's Post: Hi Aggie:

Nope. Didn't work. Ran Repair Disk Permissions and also ran Repair Disk.

Any other ideas?
Expert:  Aggie Mac Master replied 5 years ago.
I'm going to turn your question over to one of my colleagues, he may be able to help you with this problem better than I.
Expert:  Mike replied 5 years ago.
Hi.
My name is XXXXX XXXXX I will try to help you with this question.

I see that you ran Disc Utility and had no luck. Can you tell me whether it could not fix the problem or it said nothing was wrong?

Let me know. I'll keep researching while I wait for your reply.
Expert:  Mike replied 5 years ago.
Hi.
Just following up.

Can you get back to me with the info I need from the last request and I will try to help you.

thanks,
Mike
Customer: replied 5 years ago.
Reply to Mike's Post: Good Morning, Mike:

Each time I ran Disk Utility, it showed all was fixed. However, shortly after I restarted my Mac, the same message would appear on my desktop.

I ran Tech Tool Pro 4.6.1 several times, also, but to no avail.

Peace,
Karen
Expert:  Mike replied 5 years ago.
OK. Are you running TechTool Pro? If so, I read on their site that this is something TT reports even though nothing is wrong.

The only other advice I can give is to get a copy of Disk Warrior and boot from the CD. Run Disc Warrior from the CD and let it go through the motions of rebuilding your directory. This will fix the problem, even if there isn't one.

Let me know if this works.

If you like my advice, please click the Accept button.

Thanks,
Mike
Customer: replied 5 years ago.
Hi Mike:

I do not own Disk Warrior, but will purchase and run it.

Will let you know if it works.

By the way, I was charged for services even though my problem was not resolved yet.
Expert:  Mike replied 5 years ago.
OK. You made a deposit, but only when you click Accept do you actually pay me and JustAnswer for the service.

Disc Warrior will rebuild the directory and remove the problem, but I still am curious if you use TechTool Pro and did you install it?

Let me know.

Mike
Customer: replied 5 years ago.
Hi Mike:

Yes. As I mentioned previously, I ran Tech Tool Pro 4.6.0 to no avail.

Perhaps I hit Accept in a previous email because the $15 has been charged to my credit card.

Peace,
Karen
Expert:  Mike replied 5 years ago.
Well, no. The charge is placed in a deposit account for you. It is not spent, in the sense that we take it to pay the expert unless you click Accept. I see next to your name there are no accepts and one question, so we have not moved that money from your deposit.

I believe you can request a refund. i can find out about that if need be.

The reason I ask about techTool Pro is not if you ran it, but did you install it so it monitors your hard drive continuously. This is where the problem actually is, there really is no erro, as Disc Utility has shown, but rather TT saying there is. You probably do not need Disc warrior even, but to play it safe you should do that to clean up anything that is wrong.

I am looking for a link that leads to an explanation on MicroMats website that explains this error and that it is misleading.

I'll forward it to you via this thread when i find it again.

Mike
Expert:  Mike replied 5 years ago.
Here is the link I was looking for. it is a forum and the MicroMat moderator was describing false reports.

I still believe this is a false report, but again, I think Disc Warrior is your best bet if TT Pro does not see anything after following the advice in the link.

If you think this has helped you, please cick Accept.

thanks and good luck.

Let me know what happens.

Mike
Customer: replied 5 years ago.
Thank you, XXXXX XXXXX Warrior should be here tomorrow. Will run it and let you know how it goes.

Peace,
Karen

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified