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Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
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Using Adobe Photoshop Cs2. When I open the program, it ...

Resolved Question:

Using Adobe Photoshop Cs2. When I open the program, it quits. After reopening, and working on an image, when I try to save the image it quits again. Tried reinstalling program, didn''t work.
Submitted: 5 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 5 years ago.
What kind of Mac are you using, and what version of OS X is running?
Customer: replied 5 years ago.
using iMAC Processor 2.16 GHz Intel Core 2 Duo
Memory 1 GB 667 MHz DDR2 SDRAM
142 GB still available on System
OS X version 10.4.11
Expert:  Aggie Mac Master replied 5 years ago.
And I am sure you have already tried the updates feature in photoshop. It is found in the Help menu. I'm just making sure the easy solutions are covered first.
Customer: replied 5 years ago.
Yes, when I reinstalled the program I was prompted to check for updates which I did, and installed them.
Expert:  Aggie Mac Master replied 5 years ago.
One more question; when you reinstalled Photoshop did you go into the Application Support folder and delete the Photoshop related files, or did you just reinstall over the previous installation.

I can walk you through the process of completely deleting Photoshop CS2 before reinstalling if you didn't do this before.
Customer: replied 5 years ago.
I was told once that to uninstall programs on a mac, you just drag the existing programs to the trash. (That always seemed weird to me) So I put the programs in the trash, and emptied it before reinstalling. There was one I noticed, I think it was Adobe Bridge, that was not uninstalled, so when I reinstalled the creative suite, that portion was reinstalled over top of the existing.
Expert:  Aggie Mac Master replied 5 years ago.
Ok, that is most likely the problem, it is true that you can just drag applications to the trash, but they leave behind a lot of garbage that can really screw things up when you go to reinstall.

If you purchased Photoshop CS2 with Adobe Creative Suite 2.0, you must remove the entire suite.

I will give you a step by step to clean out all these extra files, it is quite the list so don't panic.

1. Remove files you wish to save from the following folders in the Applications folder, and then delete the folders:

-- Adobe Acrobat 7.0 Professional (Adobe Creative Suite Premium only)

-- Adobe Bridge

-- Adobe Creative Suite 2

-- Adobe GoLive CS2 (Adobe Creative Suite Premium only)

-- Adobe Illustrator CS2

-- Adobe InDesign CS2

-- Adobe Photoshop CS2

-- Adobe Version Cue CS2

2. Delete the following files or folders:

- Applications/Adobe Help Center file

-- Applications/Adobe Stock Photos file

-- Applications/Utilities/Adobe Updater file

-- Applications/Utilities/Adobe Utilities folder

-- Users/[User]/Documents/AdobeStockPhotos folder

-- Users/[User]/Documents/Updater folder

-- Users/[User]/Library/Acrobat User Data folder (Adobe Creative Suite Premium only)

-- Users/[User]/Library/Application Support/Adobe folder*

-- Users/[User]/Library/Caches/Acrobat folder

-- Users/[User]/Library/Caches/Adobe folder

-- Users/[User]/Library/Caches/Opera Cache folder

-- Users/[User]/Library/Preferences/Acrobat folder

-- Users/[User]/Library/Preferences/Adobe folder

-- Users/[User]/Library/Preferences/Adobe GoLive 8.0 Prefs folder

-- Users/[User]/Library/Preferences/Adobe Illustrator CS2 Settings folder

-- Users/[User]/Library/Preferences/Adobe InDesign folder

-- Users/[User]/Library/Preferences/Adobe Photoshop CS2 Paths folder

-- Users/[User]/Library/Preferences/Adobe Photoshop CS2 Settings folder

-- Users/[User]/Library/Preferences/Adobe Save for Web AI 9.0 Prefs folder

-- Users/[User]/Library/Preferences/Adobe Imageready CS2 Settings folder

-- Users/[User]/Library/Preferences/Com.Adobe.Acrobat.Pro7.0.plist file

-- Users/[User]/Library/Preferences/ Com.Adobe.Acrobat.sh.plist file

-- Users/[User]/Library/Preferences/Com.Adobe.ALM.AdobeLMbundle.plist file

-- Users/[User]/Library/Preferences/Com.Adobe.AMI.Installer.plist file

-- Users/[User]/Library/Preferences/Com.Adobe.Bridge.plist file

-- Users/[User]/Library/Preferences/Com.Adobe.Photoshop.plist file

-- Users/[User]/Library/Preferences/Opera Preferences folder

-- Users/[User]/Library/Preference Panes/Opera Preferences folder

-- Users/[User]/Library/receipts/com.adobe.Acrobat.Pro file (Adobe Creative Suite Premium only)

-- Library/Application Support/Adobe folder*

-- Library/Application Support/Adobe PDF folder

-- Library/Application Support/Adobe Systems folder

-- Library/Preferences/Adobe Systems folder

-- Library/Preferences/com.adobe.acrobat.pdfviewer.plist file

-- Library/Preferences/com.Adobe.AdobePDFSettings.plist file

-- Library/Preferences/com.adobe.versioncueCS2.plist file

-- Library/PreferencePanes/VersionCueCS2.prefPane folder

-- Library/StartupItems/AdobeVersionCueCS2 folder

3. Empty Trash by clicking on the Trash icon and selecting Empty Trash.

If Dreamweaver is installed, remove the following files and folders:

-- Applications/ Macromedia Dreamweaver 8

-- Users/[User]/ Library/ Application Support/ Macromedia/Dreamweaver 8

-- Users/[User]/ Library/ Preferences/ Dreamweaver 8 Prefs

-- Users/[User]/ Library/ Preferences/com.macromedia.Dreamweaver.plist

Finally if Acrobat 8 is installed use this procedure:

1. Run the Acrobat Uninstaller found in the Adobe Acrobat 8 Professional folder in the Applications folder.

2. Check for the following folders and remove them if found:

-- HD/Applications/Adobe Acrobat 8 Professional

-- HD/Library/Application Support/Adobe PDF

-- HD/Users/[User]/Librarr/Application Support/Adobe

-- HD/Users/[User]/Library/Preferences/Acrobat

3. Check for the following files and remove them if found:

-- HD/Users/ [User]/Library/Preferences/com.adobe.Acrobat.Pro.plist

-- HD/Users/[User]/Library/Preferences/com.adobe.Acrobat.Pro_ppc_8.0.plist

-- HD/Users/[User]/Library/Preferences/com.adobe.Acrobat.80.sh.plist

-- HD/Library/Preferences/com.adobe.acrobat.pdfviewer.plist

-- HD/Library/Preferences/com.adobePDFSettings.plist


Empty the Trash Again and restart.

Now reinstall CS2, it should fix all your issues.

If this doesn't work, let me know. But it should.

If this answers your question, please kindly select * ACCEPT * so I can be rewarded for my efforts.
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience: B.S. Biology from Texas A&M University and Long-time Mac User
Aggie Mac Master and 3 other Mac Specialists are ready to help you

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