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RoeIncarnate
RoeIncarnate, Mac Software Engineer
Category: Mac
Satisfied Customers: 238
Experience:  I have used Macs all my life (20+ years) and currently develop OS X applications.
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I loaded Lime wire and in the process lost Itunes, Safari ...

Customer Question

I loaded Lime wire and in the process lost Itunes, Safari and Mac Help... Any suggestions on how to correct this problem ?
Submitted: 8 years ago.
Category: Mac
Expert:  RoeIncarnate replied 8 years ago.
Is Safari and iTunes still on your computer?

Go to the Finder and open the Applications folder. Are Safari and iTunes still there?
Customer: replied 8 years ago.
Reply to RoeIncarnate's Post: Yes they are.
In fact when I log on Itunes appears in my Dock bounces a few times then explodes like a cloud.
Safari will bounce in my dock and nothing happens.
Quicktimes is fine.Iphoto is fine.

I hope you can help me
Expert:  RoeIncarnate replied 8 years ago.
First thing to try is "Repair Permissions".

Open "Disk Utility" (/Applications/Utilities/Disk Utility).

Click on your hard drive on the left and then click the "Repair Disk Permissions" button.


If this is the answer to your question, please kindly select * ACCEPT * so I can be rewarded for my efforts.
Customer: replied 8 years ago.
Reply to RoeIncarnate's Post: Safari and Itunes still don't open. They still just bounce in the dock
Expert:  RoeIncarnate replied 8 years ago.
When you try to start iTunes, is there anything added to the console.

Open the Console application (/Applications/Utilities/Console).

Then use the File menu to open both the Console log and System log. Then clear both with the menu "View -> Clear Display".

Then try to start iTunes. Any messages added to the logs?
Customer: replied 8 years ago.
Console log
===== Tuesday, July 22, 2008 1:18:42 AM America/New_York =====
dyld: Symbol not found: __ZN3KJS11Interpreter4markEv
Referenced from: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
Expected in: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

Jul 22 01:19:02 karen-diggs-computer-2 crashdump[6690]: iTunes crashed
Jul 22 01:19:02 karen-diggs-computer-2 crashdump[6690]: crash report written to: /Users/karendiggs/Library/Logs/CrashReporter/iTunes.crash.log

System log writes
===== Tuesday, July 22, 2008 1:18:51 AM America/New_York =====
Jul 22 01:19:02 karen-diggs-computer-2 crashdump[6690]: iTunes crashed
Jul 22 01:19:02 karen-diggs-computer-2 crashdump[6690]: crash report written to: /Users/karendiggs/Library/Logs/CrashReporter/iTunes.crash.log
Expert:  RoeIncarnate replied 8 years ago.
Looks like maybe LimeWire deleted or changed one of the System libraries (it should not do that, but...)


I would try running System Update from the Apple menu to see if that downloads a new iTunes that will fix it.
Customer: replied 8 years ago.
Software update crashes as well can't open it.

Umm you are very helpful even though my system is not working should I start a new thread so you can get paid? And then continue trying to fix it?
Expert:  RoeIncarnate replied 8 years ago.
No don't worry about the payment yet.


Which version of OS X are you running? 10.3, 10.4, 10.5?

I'm going to have try running the combo update again. It will often fix these kinds of problems.
Customer: replied 8 years ago.
10.4.11

Combo update?
Expert:  RoeIncarnate replied 8 years ago.
Run this combo update installer. Sometimes these will fix problems like this.

If you have MacIntel computer:
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html

If you have PPC computer:
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html


If this is the answer to your question, please kindly select * ACCEPT * so I can be rewarded for my efforts. Bonuses are also great!
Customer: replied 8 years ago.
Wouldn't install
got this message
Date/Time:      2008-07-22 02:13:39.322 -0400
OS Version:     10.4.11 (Build 8S2167)
Report Version: 4

Command: Installer
Path:    /Applications/Utilities/Installer.app/Contents/MacOS/Installer
Parent: WindowServer [55]

Version:        2.1.9 (104)
Build Version: 37
Project Name:   Installer
Source Version:(NNN) NNN-NNNN

PID:    6762
Thread: Unknown

Link (dyld) error:

Symbol not found: __ZN3KJS11Interpreter4markEv
Referenced from: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
Expected in: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
/System/Library/Frameworks/WebKit.framework/WebKit
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 1 GB
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), 1.3.5
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST98823AS, 74.53 GB
Parallel ATA Device: MATSHITADVD-R   UJ-857
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: ARRIS RNDIS Adapter, ARRIS, Up to 12 Mb/sec, 500 mA
Expert:  RoeIncarnate replied 8 years ago.
Looks like you are in a bit of a catch 22. Can't fix it cause you can't run the fixer without it.

Did you have any plans to upgrade to 10.5? If so, now might be a good time.

All I can suggest now is to reinstall or upgrade to 10.5 (you have to buy it). Or maybe contact Apple.

Sorry I can't be more help.